Terms and Conditions in force from June 15th 2026

1. Purpose

BlaBlaCar operates a global travel platform, accessible via a website (blablacar.com and its local extensions) and mobile applications (the “Platform”), which allows users to post carpooling trips or to search for, compare, book and purchase a range of transport services, such as carpooling, bus and train.

The Platform is designed to: (i) put drivers travelling to a given destination on their own account in touch with passengers travelling in the same direction, in order to allow them to share the trip and the associated costs (carpooling); (ii) enable users to search for and purchase Bus Tickets from third-party transport operators (the “Bus Operators”); and (iii) enable users to search for and purchase Train Tickets from third-party rail operators (the “Rail Operators”) whose offers we distribute.

The purpose of these Terms and Conditions is to govern the access and conditions of use of the Platform. We invite you to read them carefully. You understand and acknowledge that BlaBlaCar is not party to any agreement, contract or contractual relationship of any nature whatsoever entered into between the Members of its Platform or with a Bus Operator or Rail Operator.

By clicking on the “Continue with Facebook” or “Continue with an email address” button, or on “Continue with Apple” for connections via the iOS App, or by clicking on the “Confirm and Pay” button, you acknowledge that you (i) have read and (ii) accept all the present T&Cs in full. The T&Cs, the Privacy Policy, and the statutory rules and regulations of the country of the platform on which you make your Booking, or on which you post your Advert as a Driver, shall apply.

(Only applicable in Ukraine) By so doing, you also understand that, in accordance with the laws of Ukraine, your acceptance of these Terms of Use means the conclusion of an electronic contract between BlaBlaCar and you.

Please note that the country of Booking and the country of the Trip may be different. Some conditions described in these T&Cs apply only if the corresponding features are offered in the country of Booking or the Trip (as indicated in the Booking or Posting process).

BlaBlaCar is a global platform, but the services offered (carpooling, bus, train) and options (such as the application of the Service Fee and online payment) may vary depending on the country or the Platform that you use. Depending on where you post your advert or make your Booking, some features described in these conditions may therefore not be available, or may apply differently, as specified in the T&Cs or on the Platform. Likewise, mentions indicated as “only applicable” to a specific country only concern users or trips related to that country, to the exclusion of all others.

2. Definitions

In this document:

“Advert” means, without distinction, a Carpooling Advert, a Bus Advert or a Train Advert;

“Carpooling Advert” means an advert concerning a Trip posted on the Platform by a Driver;

“Bus Advert” means an advert concerning a Bus Trip operated by a Bus Operator and posted on the Platform;

“Train Advert” means an advert concerning a Train Trip operated by a Rail Operator and distributed on the Platform;

“Bus Operator” means a professional passenger transport company whose Bus Trips are distributed on the Platform;

“Ticket” means the nominative valid transport title delivered to the Customer, following the Order for a Bus or Train Trip, constituting proof of the existence of a contract of carriage between the Passenger and the Bus Operator or the Rail Operator, which contract is governed by the T&Cs of Sale, without prejudice to any additional particular conditions stipulated between the Passenger and the Bus Operator or the Rail Operator and referred to on the Ticket;

“BlaBlaCar” means the company Comuto SA (as described in Article 17 “Legal notices”), which acts as publisher of the Platform. By derogation from the above, where the User accesses the Services through the platforms of the countries listed below, the term “BlaBlaCar” means the corresponding local entity:

• Brazil: Comuto Serviços de Tecnologia Ltda.
• Mexico: BlaBlaCar Mexico S.A de C.V.
• Ukraine: LLC “I-Travels”.
• Poland: Busfor.pl Sp. z o.o for the part relating to Bus Ticket Bookings.

“Help Centre” means BlaBlaCar’s information and documentation base made available to Members and/or Passengers, accessible via a link available in Article 16;

“T&Cs” means these Terms;

“T&Cs of Sale” or “Bus Operators T&Cs of Sale” means the General Terms and Conditions of Sale of Transport of the Bus Operator concerned (accessible in the margin, on the right-hand side of these T&Cs or via this link https://legal.blablacar.com/) depending on the Bus Trip selected by the Customer, and the particular applicable provisions as indicated on the Platform, which the Customer acknowledges having read and accepted when placing their Order;

“Train T&Cs of Sale” means the General Terms and Conditions of Sale of Transport of the Rail Operator concerned (accessible in the margin, on the right-hand side of these T&Cs, or via this link https://legal.blablacar.com/) depending on the Train Trip selected by the Customer, and the particular applicable provisions as indicated on the Platform, which the Customer acknowledges having read and accepted before placing their Order;

“Customer” means any natural person (Member or not) who has purchased, either for their own account or on behalf of a third party who will be the Passenger, a Bus Ticket or a Train Ticket through the Platform in order to make a Trip operated by the Bus Operator or the Rail Operator;

“Order” means the operation by which the Customer reserves any Transport Services with BlaBlaCar, regardless of the means of reservation used, except in the case of purchase at a Point of Sale, and which entails for the Customer the obligation to pay the Price relating to the Transport Services concerned;

“Account” means the account that must be created in order to become a Member and access certain Services offered by the Platform;

“Apple Connect Account” has the meaning given to it in Article 3.2 below;

“Facebook Account” has the meaning given to it in Article 3.2 below;

“Driver” means the Member who offers, on the Platform, to transport another natural person in exchange for the Cost Contribution, for a trip and time defined solely by them;

“Booking Confirmation” has the meaning given to it in Article 4.2.1 below;

“Member Content” has the meaning given to it in Article 11.2 below;

“Rail Operator” means a professional passenger transport company whose Train Trips are distributed on the Platform;

“Contact Form” is the form made available to Members and/or Passengers to communicate with BlaBlaCar; this form is available via a link indicated in Article 16;

“Service Fee” has the meaning given to it in Article 5.1.2 below;

“Subscription Fee” has the meaning given to it in Article 5.1.2.3 below;

“Member” means any natural person who has created an Account on the Platform;

“Passenger” means (i) the Member who has accepted the offer to be transported by the Driver or, as the case may be, the person on whose behalf a Member has booked a Seat, or (ii) the Customer who has purchased a Ticket from the Bus Operator or the Rail Operator or, as the case may be, the person on whose behalf a Customer has purchased a Ticket from the Bus Operator or the Rail Operator;

“Cost Contribution” means, for a given Carpooling Trip, the sum of money requested by the Driver and accepted by the Passenger as their contribution to the travel costs;

“Seat” means the seat booked by a Customer on board the Driver’s vehicle or on board a vehicle operated by a Bus Operator or on board a Train;

“Platform” has the meaning given to it in Article 1 above;

“Booking Platform” means the BlaBlaCar Platform on which the Member makes a Booking;

“Point of Sale” means the physical counters or terminals at which Tickets may be offered for sale;

“Privacy Policy” means the rules for protection of your personal data and your private life, the link to which is accessible in the margin, on the right-hand side of these T&Cs or via this link https://legal.blablacar.com/;

“Transport Services” means the transport service(s) subscribed to by the Passenger of a Bus or Train Trip and provided by the Bus Operator or the Rail Operator;

“Price” means, for a given Bus Trip or Train Trip, the price including all taxes, charges and related service costs, paid by the Customer on the Platform, at the time of validation of the Order, for a Seat on a given Bus Trip or Train Trip;

“Booking” has the meaning given to it in Article 4.2.1 below;

“Services” means all the services provided by BlaBlaCar through the Platform;

“Leg” has the meaning given to it in Article 4.1 below;

“Additional Payment” has the meaning given to it in Article 4.4 below;

“Trip” means, without distinction, a Carpooling Trip, a Bus Trip or a Train Trip;

“Carpooling Trip” means the trip which is the subject of a Carpooling Advert posted by a Driver on the Platform and for which they agree to transport Passengers in exchange for the Cost Contribution;

“Bus Trip” means the trip which is the subject of a Bus Advert on the Platform and for which a Bus Operator offers seats on board the vehicle in exchange for the Price;

“Train Trip” means the trip which is the subject of a Train Advert on the Platform and for which BlaBlaCar offers seats;

“Hyperwallet Payment Solution” has the meaning given to it in Article 5.4.1.2.A below;

“Hyperwallet Payment Solution Provider” means PayPal (Europe) S.à r.l. et Cie, S.C.A.

3. Registration on the Platform and creation of an Account

3.1. Conditions of registration on the Platform

The use of the Platform is reserved for natural persons aged 18 or over. Any registration on the Platform by a minor person is strictly prohibited. By accessing, using or registering on the Platform, you declare and warrant that you are 18 years of age or older.

Please note that BlaBlaCar reserves the right to restrict access to the Platforms located in the European Union to users reasonably identified as being located outside the territory of the European Union.

3.2. Creation of an Account

The Platform allows Members to post Carpooling Adverts and consult Adverts as well as to interact with each other for the booking of a Seat. You may consult the Adverts even if you are not registered on the Platform, and you may make a Bus Booking and a Train Booking. However, you may neither post a Carpooling Advert nor book a Seat in a carpool without first having created an Account and become a Member.

To create your Account, you may:

1. either fill in all the mandatory fields appearing on the registration form;
2. or log in, via our Platform, to your Facebook account (hereinafter your “Facebook Account”). By using such functionality, you understand that BlaBlaCar will have access to, will publish on the Platform and will retain certain information from your Facebook Account. If you wish to know more about the use of your data within the framework of your Facebook Account, please consult our Privacy Policy and Facebook’s;
3. or log in, via our Platform via your iOS App, to your Apple Connect account (hereinafter your “Apple Connect Account”). By using such functionality, you understand that BlaBlaCar will have access to, will publish on the Platform and will retain certain information from your Apple Account. If you wish to know more about the use of your data within the framework of your Apple Account, please consult our Privacy Policy and Apple’s.

In order to register on the Platform, you must have read and accepted these T&Cs.

When creating your Account, regardless of the method chosen to do so, you undertake to provide accurate personal information that is consistent with reality and to update it, via your profile or by notifying BlaBlaCar, in order to guarantee its relevance and accuracy throughout your contractual relationship with BlaBlaCar.

In the case of registration by email, you undertake to keep secret the password chosen when creating your Account and not to communicate it to anyone. In the event of loss or disclosure of your password, you undertake to inform BlaBlaCar without delay. You are solely responsible for the use made of your Account by a third party, for as long as you have not expressly notified BlaBlaCar of the loss, fraudulent use by a third party or disclosure of your password to a third party.

You undertake not to create or use, under your own identity or that of a third party, Accounts other than the one initially created.

(Only applicable in France) You are informed of your right to register on the list of opposition to telephone canvassing if you do not wish to appear on a telephone canvassing list https://www.bloctel.gouv.fr/. This service is governed by the general terms of use and privacy policy of a third party.

3.3. Verification

BlaBlaCar may, for purposes of transparency, improving trust, or preventing or detecting fraud, set up a system for verifying some of the information you provide on your profile. This is particularly the case when you enter your telephone number or provide us with an identity document.

You acknowledge and accept that any reference on the Platform or the Services to information described as “verified” or any similar term, simply means that a Member has successfully completed the verification procedure existing on the Platform or the Services in order to provide you with more information about the Member with whom you are considering travelling. BlaBlaCar does not guarantee the truthfulness, reliability or validity of the information that has been the subject of the verification procedure.

To prevent input errors, you also have the option of verifying your mobile phone number. To do so, you must provide your mobile phone number to BlaBlaCar; you will then receive an SMS containing a 4-digit code that you can validate on the website. This service is free of charge, with the exception of any charges billed by your mobile phone operator.

4. Use of the Services: Carpooling, Bus or Train

4.1. Posting Carpooling Adverts

As a Member, and provided that you meet the conditions below, you may create and post Carpooling Adverts on the Platform by indicating information about the Carpooling Trip you intend to make (dates/times and places of departure and arrival, number of Seats offered, options proposed, amount of the Cost Contribution, etc.).

When posting your Carpooling Advert, you may indicate intermediate cities at which you agree to stop to pick up or drop off Passengers. The sections of the Carpooling Trip between these intermediate cities or between one of these intermediate cities and the point of departure or arrival of the Carpooling Trip constitute “Legs”.

You are only authorised to post a Carpooling Advert if you meet all of the following conditions:

1. you hold a valid driving licence;
2. you only offer Carpooling Adverts for vehicles of which you are the owner or which you use with the express authorisation of the owner, and in any case which you are authorised to use for carpooling purposes;
3. you are and remain the principal driver of the vehicle which is the subject of the Carpooling Advert;
4. the vehicle has valid third-party insurance;
5. you have no medical contraindication or incapacity to drive;
6. the vehicle you intend to use for the Trip is a four-wheeled passenger car (or the local equivalent category), having a maximum of 7 seats, excluding so-called “licence-free” cars;
7. you do not intend to post another advert for the same Carpooling Trip on the Platform;
8. you do not offer more Seats than those available in your vehicle and/or as authorised by the Platform at the time of posting;
9. all the Seats offered have a seat belt, even if the vehicle is approved with seats not equipped with a seat belt;
10. you use a vehicle in perfect working order and in compliance with the applicable customs and legal provisions, in particular that it has a current registration and a valid technical inspection (MoT or equivalent), where this is locally required;
11. you are a consumer and are not acting in a professional capacity;
12. if applicable on the Platform, you have paid the Service Fee for the trip of the previous journey or the Subscription Fees.

You acknowledge that you are solely responsible for the content of the Carpooling Advert you post on the Platform. Consequently, you declare and warrant the accuracy and truthfulness of any information contained in your Carpooling Advert and undertake to make the Carpooling Trip according to the modalities described in your Carpooling Advert.

Your Carpooling Advert will be posted on the Platform and therefore visible to Members and all visitors, including non-Members, who carry out a search on the Platform or on the websites of BlaBlaCar’s partners. BlaBlaCar reserves the right, at its sole discretion, not to post or to remove, at any time, any Carpooling Advert which would not comply with the T&Cs or which it considers to be detrimental to its image, that of the Platform or that of the Services, and/or to suspend the account of the Member who posts such Carpooling Adverts in accordance with Article 9 of these T&Cs.

You are also informed that in the event that you present yourself as a consumer when using the Platform whereas in reality you are acting in a professional capacity, you expose yourself to the sanctions provided for by the regulations in force at the place of the Trip.

4.2. Booking a Seat

BlaBlaCar has set up an online Seat booking system (the “Booking”) for the Trips offered on the Platform.

The booking modalities for a Seat depend on the nature of the planned Trip.

BlaBlaCar makes available to users a search engine accessible on the Platform based on different search criteria (origin, destination, dates, number of travellers, etc.). Some additional functionalities are provided in the search engine when the user logs into their Account. BlaBlaCar invites the user, regardless of the booking method used, to consult and use this search engine conscientiously in order to determine the offer best suited to their needs. If you wish to know more, please consult this link. The Customer making a booking for a Bus Trip at a Point of Sale may also ask the operator or reception agent to perform the search for the Trip.

4.2.1. Carpooling Trip

When a Passenger is interested in a Carpooling Advert, they may make an online Booking request. This Booking request is (i) either accepted automatically (if the Driver has chosen this option when posting their Carpooling Advert), (ii) or accepted manually by the Driver. If applicable on the Booking Platform, the Passenger pays online the amount of the Cost Contribution and/or the relevant Service Fee at the time of the Booking. After verification of the payment by BlaBlaCar and validation of the Booking request by the Driver, where applicable, the Passenger receives a booking confirmation (the “Booking Confirmation”).

If you are a Driver and you have chosen to manage Booking requests yourself when posting your Carpooling Advert, you are required to respond to any Booking request within a certain timeframe. Failing this, the Booking request expires automatically and the Passenger is refunded for all the sums paid at the time of the Booking request, where applicable.

From the Booking Confirmation, BlaBlaCar transmits to you the telephone details of the Driver (if you are a Passenger) or of the Passenger (if you are a Driver), where the Member has given their consent to the disclosure of their telephone number. You are now solely responsible for the performance of the contract binding you to the other Member.

4.2.2. Bus Trip (if available)

In the event that the Platform offers Bus Trips, the following conditions apply.

BlaBlaCar may offer to book a ticket for a given Bus Trip through the Platform.

The Transport Services are then governed by the T&Cs of Sale of the Bus Operator concerned, depending on the Trip selected by the Customer; these T&Cs of Sale must be accepted by the Customer before placing the Order. BlaBlaCar does not provide a transport service in the context of the Bus Trip, the Bus Operators being the sole parties to the T&Cs of Sale. You acknowledge that the booking of Seats for a given Bus Trip is subject to the T&Cs of Sale of the Bus Operator concerned. Following validation of the Order, the Customer receives a Bus Ticket.

BlaBlaCar draws your attention to the fact that some Transport Services offered by Bus Operators and appearing on the website may be cancelled, in particular for climatic reasons, seasonal peaks or in the event of force majeure.

4.2.3. Train Trip (if available)

In the event that the Platform offers Train Trips, the following conditions apply.

BlaBlaCar may offer to book a ticket for a given Train Trip through the Platform.

The Transport Services are then governed by the relevant Train T&Cs of Sale, depending on the Trip selected by the Customer; these Train T&Cs of Sale must be accepted by the Customer before placing the Order. BlaBlaCar does not provide a transport service in the context of the Train Trip, the Rail Operators being the sole parties to the Train T&Cs of Sale. You acknowledge that the booking of Seats for a given Train Trip is subject to the Train T&Cs of Sale of the Rail Operator concerned. Following validation of the Order, the Customer receives a Train Ticket.

BlaBlaCar draws your attention to the fact that some Transport Services and/or some Train Trips offered by Rail Operators and appearing on the website may be cancelled, in particular for climatic reasons, seasonal peaks or in the event of force majeure.

4.2.4. Rights and information of Train Passengers

(Applicable for Trips made within the European Union)

4.2.4.1. General

By virtue of EU Regulation 2021/782, rail Passengers benefit from extended rights and obligations.

All the information listed in Articles 4.2.4.2 to 4.2.4.3 is available in the articles of the Help Centre and in the Train T&Cs of Sale. In the event of any discrepancy between the information contained in the Train T&Cs of Sale and the information contained in the Help Centre, the information of the Train T&Cs of Sale shall prevail.

4.2.4.2. Information before the journey:

In order to be informed about the conditions and modalities listed below, please consult the Train T&Cs of Sale of the relevant rail operators available in the margin, on the right-hand side of these T&Cs:

• Conditions of access for bicycles;
• Disruptions, cancellations, missed connections and delays;
• Availability of facilities on board, including Wi-Fi and toilets, and of services on board, including assistance provided to passengers by staff;
• Procedures for recovering lost luggage.

4.2.4.3. Information specific to disabled persons and persons with reduced mobility:

Contact point for obtaining assistance:

A passenger requiring assistance must inform the relevant Rail Operator at least 24 hours before such assistance is required.

The assistance is provided by the Rail Operators on condition that the Passenger concerned presents themselves at the designated point at the time set by the Rail Operator.

If you have problems contacting the Rail Operator, you may contact BlaBlaCar via the Contact Form or the Help Centre indicated in Article 16.

Accessibility conditions:

The accessibility conditions of the station and on board, and of the associated facilities, may be consulted in the Help Centre indicated in Article 16 or on the website of the relevant stations.

Information during the journey:

The passenger may find the following information in the Train T&Cs of Sale of the relevant Rail Operator available in the margin, on the right-hand side of these T&Cs or on their Ticket:

• Services and facilities on board, including Wi-Fi
• Next station
• Disruptions and delays (planned and in real time)
• Main connecting services
• Safety and security matters

4.2.5. Nominative nature of the Seat booking and modalities of use of the Services on behalf of a third party

Any use of the Services, whether as a Passenger or a Driver, is nominative. Both Drivers and Passengers must correspond to the identity communicated to BlaBlaCar and to the other Members participating in the Carpooling Trip, or to the Bus Operator or the Rail Operator, as the case may be.

However, BlaBlaCar allows its Members to book one or more Seats on behalf of a third party. In this case, you undertake to indicate to the Driver or to the Bus Operator or to the Rail Operator, at the time of the Booking, the first name, age and telephone number of the person on whose behalf you are booking a Seat. It is strictly prohibited to book a Seat for a minor travelling alone aged under 13 for a Carpooling Trip. By exception: this limit rises to 16 for a Booking in Italy or Brazil and to 18 for a Booking in Ukraine. In the event that you book a Seat for a Carpooling Trip for a minor travelling alone aged over 13 (or 16 in Italy or Brazil), you undertake to request the prior consent of the Driver and to provide them with an authorisation from the legal representatives duly completed and signed. With regard to a Bus or Train Trip, we invite you to take note of the T&Cs of Sale of the Bus Operator or the Train T&Cs of Sale of the relevant Rail Operator.

In addition, the Platform is intended for the booking of Seats for natural persons. It is therefore prohibited to book a Seat for the transport of an object, package, an animal travelling alone or any material item.

Furthermore, it is prohibited to post a Carpooling Advert for a Driver other than yourself.

4.3. Member Content, moderation and rating system for carpooling

4.3.1. Operation of the carpooling rating system

1. Ratings left by Members

BlaBlaCar encourages you to leave a rating about a Driver (if you are a Passenger) or a Passenger (if you are a Driver) with whom you have made a Trip. On the other hand, you are not authorised to leave a rating about another Passenger if you were yourself a Passenger, or about a Member with whom you have not travelled or with whom you were not supposed to travel. Your rating, as well as all ratings left by other Members about you, will only be visible and published on the Platform after the shorter of the following periods: (i) immediately after you have both left a rating, or (ii) 14 days after the publication of the first rating.

2. Automatic ratings

In certain situations, BlaBlaCar may automatically publish a rating on your profile:

• Positive rating: If a trip has been confirmed and no Member has left a rating within 14 days, a positive rating (5/5) may be automatically published on the profile of each Member.
• Negative rating: If a Passenger cancels after the deadline, or if a Member reports that the other Member did not show up after a trip, a negative rating (1/5) may be automatically published on the profile of the Member concerned.

3. Right of reply

You have a right of reply from the publication of a rating (manual or automatic) left by another user on your profile. The rating and your reply, where applicable, shall be published on your profile.

4.3.2. Moderation

a. Member Content

You acknowledge and accept that BlaBlaCar may, before publication and using automated tools or manually, moderate Member Content as defined in Article 11.2. If BlaBlaCar considers that the Member Content infringes the applicable laws or these T&Cs, it reserves the right to:

• prevent the publication of this Member Content or remove it,
• send a warning to the Member to remind them of the obligation to comply with applicable laws or these T&Cs, and/or
• take restrictive measures in accordance with Article 9 of these T&Cs.

The use, by BlaBlaCar, of these automated tools or manual moderation cannot be interpreted as a commitment to monitor or as an obligation to actively seek out unlawful activities and/or Member Content posted on the Platform and, to the extent permitted by applicable law, cannot engage the liability of BlaBlaCar in any capacity whatsoever.

b. Messages

The exchange of messages between Members via our Platform (“Messages”) is solely intended to share information about Carpooling Trips.

BlaBlaCar may, with the help of automated software and algorithms, detect the content of Messages for the purposes of preventing fraud, improving the service, customer support and performing the contracts entered into with our Members (for example these T&Cs). If, in a Message, content is detected which presents signs of fraudulent or illegal behaviour or of circumvention of the Platform or which is, in any way whatsoever, contrary to these T&Cs:

• this content may not be published,
• the Member who sent this Message may receive a warning to remind them that they are required to comply with the applicable laws or these T&Cs, or
• the Account of this Member may be suspended in accordance with Article 9 of these T&Cs.

The use, by BlaBlaCar, of this automated software cannot be interpreted as a commitment to monitor or as an obligation to actively seek out unlawful activities and/or content on the Platform and, to the extent permitted by applicable law, cannot engage the liability of BlaBlaCar in any capacity whatsoever.

4.3.3. Threshold

In accordance with Article 9 of these T&Cs, BlaBlaCar reserves the right to suspend your Account, limit your access to the Services or terminate these T&Cs in the event that (i) you have received at least three ratings and (ii) the score given to you in a rating or the average of the ratings you have received is equal to or lower than 3, depending on the seriousness of the comments left by a Member in the rating.

4.4. Negotiation by Message (if available)

(Only applicable if negotiation by message is available)

Some Platforms allow the Passenger to propose and grant the Driver an additional financial supplement via the Messaging service for a Carpooling Trip (the “Additional Payment”). In the event that the functionality is available on the Platform, this Additional Payment is intended to share the costs induced by the special request solicited by the Passenger and accepted by the Driver, such as a detour.

This Additional Payment is paid in full to the Driver via the Platform, without the application of a Service Fee by BlaBlaCar.

The amount of the Additional Payment is strictly framed and limited by BlaBlaCar in order to guarantee that the carpooling activity remains a non-professional and non-commercial cost-sharing, in accordance with Article 6 of these T&Cs. If the Driver accepts an Additional Payment(s), this may have the effect of reducing the number of seats offered on the same Trip.

As a Driver, you acknowledge and undertake that the addition of the Additional Payment, combined with the Cost Contribution, does not generate any benefit for your account in respect of the Carpooling Trip. The payment of the Additional Payment shall be made via the Platform under the conditions of Article 5.4.2 of these T&Cs.

In the event of failure to comply with the cap on the Additional Payment set by BlaBlaCar and the conditions of Article 6, you expose yourself to the measures mentioned in Article 9, including the suspension of your Account.

In the event of cancellation, the refund modalities mentioned in Article 7.1 shall apply.

5. Financial conditions

Access to and registration on the Platform, as well as the search for and consultation of Adverts, are free of charge. On the other hand, depending on the Platforms, the posting of Adverts or the Booking may be subject to charges under the conditions described below.

5.1. Cost Contribution and Price

5.1.1. Carpooling: the Cost Contribution

In the context of a Carpooling Trip, the amount of the Cost Contribution is determined by you, as a Driver, under your sole responsibility. It is strictly prohibited to draw the slightest benefit from the use of our Platform. Consequently, you undertake to limit the amount of the Cost Contribution that you ask of your Passengers to the costs that you actually bear for making the Carpooling Trip. Failing this, you alone will bear the risks of reclassification of the operation carried out through the Platform.

When you post a Carpooling Advert, BlaBlaCar suggests an amount of Cost Contribution which takes into account in particular the nature of the Carpooling Trip and the distance travelled. This amount is purely indicative and it is up to you to modify it upwards or downwards to take into account the costs that you actually bear on the Carpooling Trip. In order to avoid abuses, BlaBlaCar limits the possibilities of adjusting the amount of the Cost Contribution.

Depending on the Platform, the payment of the Cost Contribution may be made online under the conditions set out in Article 5.4 below or directly to the Driver on board the vehicle, at the latest at the time of disembarkation, in cash or according to the agreed method.

5.1.2. Carpooling: Service Fee and Subscription (if applicable)

BlaBlaCar may charge, in consideration for the use of the Platform, service fees to its users (hereinafter, the “Service Fee”). The modalities of application and calculation of the Service Fee vary depending on the Platforms and may be applied to the Passenger or the Driver at each booking or in the form of a subscription. The user shall be informed before any application of the Service Fee, where applicable.

5.1.2.1. Service Fee paid by the Passenger (if applicable)

(Only applicable if a Service Fee is requested from the Passenger) In consideration for the use of certain Platforms, BlaBlaCar may apply a Service Fee at the time of the Booking in order to guarantee the proper functioning of the platform, the security of payments and the verification of users.

The amount of the Service Fee varies according to the distance of the Trip, the place of the Trip and the price set by the Driver. It includes VAT and is directly integrated into the total price displayed during your Booking.

The exact amount of the Service Fee is specified separately on the recap page before confirmation of the Booking. The modalities for calculating the Service Fee are provided, for information purposes only, by consulting this link: [SERVICE FEES]

5.1.2.2. Service Fee paid by the Driver (if applicable)

(Only applicable if a Service Fee is requested from the Driver) In consideration for the use of certain Platforms, BlaBlaCar may apply a Service Fee to the Driver for the posting of an Advert. Before posting by the Driver, the latter is informed of the amount and application of the Service Fee, where applicable. This Service Fee shall be invoiced after the realisation of a Trip which has not been the subject of a cancellation.

5.1.2.3. Subscription Fee (if available)

(Only applicable if the Subscription service is offered) In consideration for the use of certain Platforms, BlaBlaCar may invoice Drivers and/or Passengers monthly or annual Subscription Fees instead of the Service Fee. You shall be informed before any application of the Subscription Fees, where applicable.

5.2. Bus and Train: Price of Tickets (if available)

With regard to Bus or Train Trips, the Price per Seat is set at the sole discretion of the Bus Operator or the Rail Operator. The Customer is invited to refer to the relevant T&Cs of Sale in order to take cognisance of the modalities for placing the Order and paying for the Ticket. Concerning the modalities of payment of the Train Ticket, these are available on the Platform at the time of the Order.

BlaBlaCar may charge, when purchasing a Ticket, in consideration for the use of the Platform, service costs. The modalities of application and calculation of the service costs vary depending on the Platforms. The user shall be informed before any application of the service costs, where applicable.

5.3. Rounding

You acknowledge and accept that BlaBlaCar may, at its sole discretion, round the Service Fee and the Cost Contribution down or up to the nearest whole or decimal figure.

5.4. Modalities of online payment of the Cost Contribution to the Driver and of the Price to Bus Operators or Rail Operators

5.4.1. Carpooling
(This section is only applicable in the case where the Platform offers you the possibility of paying the Cost Contribution online)

5.4.1.1. Driver’s instruction mandate

(Only applicable if online payment is offered) By using the Platform as a Driver for Trips, you confirm that you have read and approved the general conditions of the Hyperwallet Payment Solution Provider, our payment service provider which processes the transfers of the Cost Contribution to Drivers via the Hyperwallet Payment Solution as defined in Article 5.4.2.a. These general conditions are referred to below as the “Hyperwallet General Terms”.

For Members who are nationals of the European Union, please note that the exclusions provided for by Directive (EU) 2015/2366 of the European Parliament and of the Council of 25 November 2015 on payment services in the internal market listed in Article 11.4, points (i) and (ii), of the Hyperwallet General Terms do not apply to Members of the Platform due to their non-professional status.

As a Driver, you give instruction:

• to BlaBlaCar to order the Hyperwallet Payment Solution Provider to make the transfer of the Cost Contribution, and
• to the Hyperwallet Payment Solution Provider to make the transfer of the Cost Contribution to your bank account or your PayPal account in your name and for your account, in accordance with the Hyperwallet General Terms.

In the context of a Carpooling Trip, and after manual or automatic acceptance of the Booking, the entire sum paid by the Passenger (Service Fee and Cost Contribution) is held in a blocked account managed by the Hyperwallet Payment Solution Provider.

5.4.1.2. Payment of the Cost Contribution to the Driver

(Only applicable if online payment is offered) Following the Carpooling Trip, the Passengers have a period of 1 hour to present a complaint to BlaBlaCar. In the absence of any contestation on their part within this period, BlaBlaCar considers the confirmation of the Trip as acquired.

From this express or tacit confirmation, you have, as a Driver, an exigible credit on your Account. This credit corresponds to the total amount paid by the Passenger at the time of confirmation of the Booking, less the Service Fee, that is to say the amount of the Cost Contribution paid by the Passenger.

a. Hyperwallet Payment Solution

The Hyperwallet Payment Solution is a payment service offered by the Hyperwallet Payment Solution Provider. To remove any ambiguity, BlaBlaCar does not provide any payment processing service to Members and is never in possession of the Members’ funds.

When the Carpooling Trip is confirmed by the Passenger, you have the possibility, as a Driver, to receive your Cost Contribution in your bank account or your PayPal account.

To this end, you may use the Hyperwallet Payment Solution by directly entering into a contract with the Hyperwallet Payment Solution Provider and accepting its General Terms.

To receive the first transfer of the Cost Contribution, you will be asked to select a payment method, that is to say to indicate your bank details or to connect your PayPal account, as well as your postal address and your date of birth. Failing this, or if the information you indicate is erroneous, inaccurate or out of date, the Cost Contribution will not be paid to you.

The Transfer shall be made by the Hyperwallet Payment Solution Provider.

At the end of the applicable legal limitation period (3 years in Germany; 5 years in France, the Netherlands and Spain; 6 years in the United Kingdom; 10 years in Belgium and Italy; 20 years in Portugal), any Cost Contribution that you, as a Driver, have not claimed from the date on which it appeared on your Account through the Hyperwallet Payment Solution shall be deemed to be the property of BlaBlaCar.

b. Verifications under Know Your Customer (KYC)

By using the Hyperwallet Payment Solution, you accept to submit to regulatory procedures implemented by the Hyperwallet Payment Solution Provider, subject to its General Terms.

These procedures may include identity checks and any other requirements imposed by the “Know Your Customer” procedure (KYC, for “Know your Customer”) on the basis of criteria defined by the Hyperwallet Payment Solution Provider. These criteria are likely to include financial caps based on the total amount of payments under the Cost Contributions you have received.

For the purposes of the verifications under Know Your Customer, you may be required to provide additional information requested by the Hyperwallet Payment Solution Provider. If you do not communicate the documents thus requested, until your identity has been confirmed, you will not be able to receive the Cost Contribution.

It is possible that, in certain circumstances, the Hyperwallet Payment Solution Provider may, in accordance with applicable laws, have to suspend the transfer of the Cost Contribution or access to the Payment Solution. BlaBlaCar has no control over the acts of the Hyperwallet Payment Solution Provider.

The verifications under Know Your Customer carried out by the Hyperwallet Payment Solution Provider are distinct from and independent of the verifications which BlaBlaCar may carry out within the framework of the use of the Platform in accordance with these Terms and Conditions of Use and the Privacy Policy.

5.4.2. Bus and Train: Payment of the Price of the Ticket (if available)

The payment of any Order made through the Platform is made by one of the means authorised below. The Customer has the option of saving data relating to one or more bank card(s) in their Account in order not to have to systematically enter this information for subsequent payments.

Unless otherwise provided in the Booking process, the means of payment that may be made available are as follows:

• Credit card (the brands accepted are indicated on the Platform. If you have a co-branded card, you may select a specific brand at the payment stage)
• PayPal
• Voucher
• Apple Pay
• Google Pay
• iDEAL
• Oxxo
• Kuponi
• Blik
• Pix
• UPI

No validation of the Order takes place before the actual and full payment of the price of the Transport Services selected by the Customer. If the payment shows an irregularity, is incomplete or is not made for any reason attributable to the Customer, the Order shall be immediately cancelled.

The validation of the Order is materialised by the sending of an email to the Customer recapping the details of the Order.

The Customer is invited to check the settings of their email inbox and in particular to ensure that the validation email is not placed directly among the spam.

The validation of the Order is final. Consequently, any modification shall give rise to either an exchange or a cancellation under the conditions of the applicable T&Cs of Sale. It is the responsibility of the Customer to ensure the appropriate choice of the Transport Services with regard to the needs and expectations of the Passenger. The accuracy of the Personal Information entered by the Customer is the responsibility of the latter, except in the case of a proven failure of BlaBlaCar in the framework of the collection, conservation or protection of this Personal Information.

BlaBlaCar may use network providers to offer and distribute the Tickets as well as their payment service, who shall be responsible for the collection and transfer of the Price of the ticket to the relevant bus operator and, where applicable, of the service costs to BlaBlaCar.

5.5. Financial conditions of Trips located in a third country

When the country of Booking and the country of the Trip are different, it is possible that the Price, the Cost Contribution and the Service Fee (if applicable) be paid in the currency of the country of the Trip to Comuto SA or to any entity of the BlaBlaCar group listed in Article 2. The Passenger shall be informed of the currency set before any confirmation of their Booking.

Consequently, the Passenger accepts the variations linked to exchange rates. Any transaction (payment or refund) may also generate bank charges payable by the Passenger, according to the conditions of their own financial institution.

In this case, refunds (including Vouchers) shall be made in the currency of the country of the Trip. The final amount received may therefore vary depending on exchange rate fluctuations and bank charges.

6. Non-commercial and non-professional purpose of Drivers’ use of the Services and the Platform

You undertake to use the Services and the Platform only to be put in touch, on a non-professional and non-commercial basis, with persons wishing to share a Carpooling Trip with you or to book a Seat in the context of a Bus or Train Trip.

As a Driver, you undertake not to request a Cost Contribution higher than the costs that you actually bear and likely to make you generate a benefit, it being specified that, as it is a sharing of costs, you must also, as a Driver, bear your share of the costs relating to the Carpooling Trip. You are solely responsible for calculating the costs you bear for the Carpooling Trip, and for ensuring that the amount requested from your Passengers does not exceed the costs you actually bear (excluding your share of the Cost Contribution), in particular by referring to the applicable fixed kilometric tax scale.

BlaBlaCar reserves the possibility of suspending your Account in the event that you use a professional vehicle of the VTC or taxi type, a company or service car and thereby generate a benefit on the Platform. You undertake to provide BlaBlaCar, on its simple request, with a copy of the identification document of your vehicle and/or any other document of a nature to attest that you are authorised to use this vehicle on the Platform and do not derive any benefit from it.

In accordance with Article 9 of these T&Cs, BlaBlaCar also reserves the possibility of suspending your Account, limiting your access to the Services or terminating these T&Cs in the event of activity on your part on the Platform which, due to the nature of the trips offered, their frequency, the number of Passengers transported or the amount of the Cost Contribution requested, would lead to a situation of benefit for you or for any reason that would lead BlaBlaCar to suspect that you are generating a benefit on the Platform.

7. Cancellation policy

7.1. Carpooling: Refund modalities in the event of cancellation

Only Carpooling Trips are subject to this cancellation policy, BlaBlaCar offering no guarantee of any nature whatsoever in the event of cancellation, for any reason whatsoever. The refund modalities may vary depending on the Platform.

7.1.1. Cancellation by the Driver

The cancellation of a Seat of a Carpooling Trip by the Driver, in particular when they cancel the Trip after its Confirmation or when they do not turn up at the meeting point at the latest 15 minutes (20 minutes for Italy; 30 minutes for Mexico, Serbia, Turkey or India) after the agreed time, shall result in the Passenger being refunded under the following conditions:

• If the Cost Contribution is made on board the vehicle: The refund of the Service Fee shall take place within 24 hours following the cancellation, only if the Passenger does not manage to book a new Trip within these 24 hours, BlaBlaCar taking into account all the Booking attempts in this period to determine eligibility for a refund.
• If the Cost Contribution is made online: Any cancellation attributable to the Driver shall result in the full and automatic refund of the sum paid online by the Passenger, including the Cost Contribution and the associated Service Fees, regardless of other ongoing reservations.

7.1.2. Cancellation by the Passenger:

• If the Passenger cancels more than 24 hours before the time scheduled for departure as mentioned in the Carpooling Advert, the Passenger shall be refunded the amount of the Cost Contribution and the Additional Payment (where applicable). The Service Fees shall remain acquired by BlaBlaCar and the Driver shall not receive any sum of any nature whatsoever;
• If the Passenger cancels less than 24 hours or 24 hours before the time scheduled for departure, as mentioned in the Carpooling Advert and more than thirty minutes after the Booking Confirmation, the Passenger shall be refunded half of the Cost Contribution paid at the time of the Booking, the Service Fees shall remain acquired by BlaBlaCar and the Driver shall receive 50% of the Cost Contribution as well as the Additional Payment (where applicable) via the Hyperwallet Payment Solution;
• If the Passenger cancels less than 24 hours or 24 hours before the time scheduled for departure, as mentioned in the Carpooling Advert and thirty minutes or less after the Booking Confirmation, the Passenger shall be refunded the entirety of the Cost Contribution and the Additional Payment (where applicable) via the Hyperwallet Payment Solution. The Service Fees shall remain acquired by BlaBlaCar and the Driver shall not receive any sum of any nature whatsoever;
• If the Passenger cancels after the time scheduled for departure, as mentioned in the Advert, or if they do not turn up at the meeting place at the latest within a period of 15 minutes from the agreed time, no refund shall be made. The Driver shall be compensated up to the totality of the Cost Contribution and the Additional Payment (where applicable) via the Hyperwallet Payment Solution and the Service Fees shall be retained by BlaBlaCar.

When the cancellation occurs before departure and through the fault of the Passenger, the Seat(s) cancelled by the Passenger for the said Carpooling Trip shall by full right be made available again to other Passengers who may book them online and consequently subject to the conditions of these T&Cs.

BlaBlaCar appreciates at its sole discretion, on the basis of the elements at its disposal, the legitimacy of the refund requests it receives.

7.2. Bus: Cancellation or exchange policy

The conditions of exchange or cancellation vary from one Bus Operator to another; the conditions are indicated in the Booking process and in the Bus Operators T&Cs of Sale.

7.3. Train: Cancellation or exchange policy

The conditions of exchange or cancellation vary from one Rail Operator to another; the conditions are indicated in the Booking process and in the Rail Operators T&Cs of Sale.

7.4. Information on Withdrawal

The user accepts that the matching service is performed from the Booking Confirmation.

(Only applicable in the European Union) In accordance with the legal provisions in force in the European Union (in particular Article L.221-28 of the French Consumer Code and its European equivalents transposing Directive 2011/83/EU), the user expressly waives their right of withdrawal once the service is fully performed. Furthermore, in accordance with the regulations on passenger transport (e.g.: Art. L.221-2 of the Consumer Code), the right of withdrawal does not apply to transport contracts.

Subject to the specific conditions applicable in the case of Subscription.

7.5. Subscription: Cancellation policies

(Only applicable if the Subscription service is offered) The Subscription may be cancelled at any time using the Contact Form indicated in Article 16. Save for the exception indicated below depending on the option chosen, the cancellation takes effect at the end of the current billing period and the subscription shall remain active until the end of the period paid.

Specific conditions depending on the Subscription chosen:

1. Annual subscription: If the Driver subscriber has not made any successful Carpooling Trip as a Driver since the start date of their subscription, they shall receive a full refund and their Subscription shall be terminated immediately. Likewise, if the Passenger subscriber has not made any successful carpooling trip as a Passenger since the start date of their subscription, they shall receive a full refund and their Subscription shall be terminated immediately.
2. Monthly subscription: Subscribers have 14 days from the date of subscription to cancel and receive an automatic full refund.

The cancellation rules previously stated do not apply in the event of blocking of the account for non-compliance with the T&Cs; in this eventuality, the subscription shall be terminated without any compensation being due.

8. Behaviour of Platform users and Members

8.1. Commitment of all Platform users

You acknowledge that you are solely responsible for compliance with all the laws, regulations and obligations applicable to your use of the Platform.

Furthermore, when using the Platform and during Trips, you undertake to:

1. not use the Platform for professional, commercial or lucrative purposes if you are not a Bus Operator;
2. not transmit to BlaBlaCar (in particular when creating or updating your Account) or to other Members or Bus Operators and Rail Operators any false, misleading, untruthful or fraudulent information;
3. not make any remarks, have any behaviour or post on the Platform any content (including Messages) of a defamatory, insulting, obscene, pornographic, vulgar, offensive, aggressive, inappropriate, violent, threatening, harassing, racist, xenophobic nature, with sexual connotation, inciting violence, discrimination or hatred, encouraging activities or the use of illegal substances or, more generally, illegal, contrary to the applicable laws, to these T&Cs or to the purposes of the Platform, of a nature to infringe the rights of BlaBlaCar or a third party or contrary to good morals;
4. not infringe the rights and image of BlaBlaCar, in particular its intellectual property rights;
5. not open more than one Account and not open an Account in the name of a third party;
6. not attempt to circumvent the online booking system of the Platform, in particular by trying to communicate to another Member or a Bus Operator your contact details in order to make the reservation outside the Platform and in particular in order not to pay the Service Fees and/or the Subscription Fees (if applicable on the Platform);
7. not contact another Member, in particular through the Platform, for any purpose other than to define the modalities of the carpooling;
8. For Platforms offering an online payment, not accept or make a payment outside the Platform or the Hyperwallet Payment Solution;
9. comply with these T&Cs;
10. For international Trips, each Passenger shall be responsible for the possession of the mandatory travel documents, in particular a valid passport and the required visa, as well as for the payment of the exit tax from the territory if applicable;
11. It is strictly prohibited to transport any type of narcotics, intoxicating substances or any other natural or processed substance prohibited by law. Likewise, the transport of bladed weapons and/or firearms is strictly prohibited;
12. It is prohibited to spread false information or to usurp the identity of a person other than the one who registered as a User;
13. Any behaviour inciting physical, mental or emotional violence, or the commission of a crime or an unlawful act, is prohibited;
14. The redistribution of advertisements published on other websites is prohibited, as is the unauthorised publication of content protected by intellectual property laws, such as registered trademarks, copyrights and other information and/or data, without the prior consent of the rights holders;
15. It is prohibited to introduce malicious programs (viruses, spyware) or to intercept personal data. The insertion of external links is subject to the express prior authorisation of BlaBlaCar;
16. Any attempt to disrupt the operation of the servers or networks linked to the Site is proscribed. Are also prohibited, except by written agreement: “framing”, “mirroring”, as well as any modification, adaptation or reverse engineering of the software and source code;
17. Users prohibit themselves from using any device (software or routine) intended to hinder the proper functioning of the Site. In accordance with intellectual property law, any decompilation or translation of the contents and tools of the Site is strictly prohibited.

BLABLACAR reserves the right to report to the competent authorities any behaviour endangering the safety, health and/or life of any person, user or not.

8.2. Drivers’ Commitments

Furthermore, when you use the Platform as a Driver, you undertake to:

1. comply with all the laws, rules, codes applicable to driving and to the vehicle in the country of the Trip, in particular to have a valid third-party liability insurance at the time of the Carpooling Trip and to be in possession of a current driving licence;
2. ensure that your insurance covers carpooling and that your Passengers are considered as third parties in your vehicle and therefore covered by your insurance;
3. not take any risk at the wheel, not consume any product likely to alter your attention and your capacities, drive with vigilance and in complete safety;
4. post Carpooling Adverts corresponding only to trips actually planned;
5. make the Carpooling Trip as described in the Carpooling Advert (in particular as regards the use or non-use of the motorway) and respect the times and places agreed with the other Members (in particular the meeting and drop-off place);
6. not take more Passengers than the number of Seats indicated in the Carpooling Advert;
7. use a vehicle in perfect working order and in compliance with the applicable customs and legal provisions, in particular with an up-to-date technical inspection;
8. communicate to BlaBlaCar or any Passenger who requests it, your driving licence, your vehicle registration certificate, your insurance certificate, your technical inspection certificate (for example, the MoT Certificate in England, or other equivalent) as well as any document attesting to your ability to use this vehicle as a Driver on the Platform;
9. in the event of impediment or change of time or of the Carpooling Trip, inform your Passengers thereof without delay;
10. in the event of a cross-border Carpooling Trip, have available and keep at the disposal of the Passenger and any authority that would request it, any document of a nature to justify your identity and your ability to cross the border;
11. wait for the Passengers at the agreed meeting place at least 15 minutes (20 minutes for Italy; 30 minutes for Mexico, Serbia, Turkey or India) beyond the agreed time;
12. not post a Carpooling Advert relating to a vehicle of which you are not the owner or which you are not authorised to use for carpooling purposes;
13. ensure that you are reachable by telephone by your Passengers, on the number registered on your profile;
14. if the Platform does not allow online payment of the Cost Contribution, not request payment of the Cost Contribution before the Passenger has been dropped off at their destination, and not request a Cost Contribution amount other than the one indicated when posting the Carpooling Advert;
15. not generate any benefit through the Platform;
16. guarantee that you have no medical contraindication or incapacity to drive;
17. have an appropriate and responsible behaviour, during the Carpooling Trip and in line with the spirit of carpooling;

(Only applicable in India):

18. The Driver also undertakes to hold a valid PUC (Pollution Under Control) certificate.
19. To take out and maintain a comprehensive insurance to cover civil liability, the Passengers and the Trip. BlaBlaCar understands that the Indian government authorities consider that a passenger travelling by paying only the Cost Contribution is considered as travelling without lucrative purpose for the driver and is consequently considered as a third-party passenger; the Passenger is therefore covered by the Driver’s comprehensive third-party liability insurance. However, BlaBlaCar offers no guarantee in this regard and it is up to the Driver to verify that their insurance offers an adequate coverage.

8.3. Passengers’ Commitments

8.3.1. During a Carpooling Trip

When you use the Platform as a Passenger in the context of a Carpooling Trip, you undertake to:

1. adopt an appropriate behaviour during the Carpooling Trip so as not to disturb either the concentration and the driving of the Driver or the tranquillity of the other Passengers;
2. respect the Driver’s vehicle and its cleanliness;
3. in the event of impediment, inform the Driver thereof without delay;
4. wait for the Driver at the agreed meeting place at least 15 minutes (20 minutes for Italy; 30 minutes for Mexico, Serbia, Turkey or India);
5. communicate to BlaBlaCar or any Driver who requests it, your identity card or any document of a nature to attest to your identity;
6. not transport, during a Carpooling Trip, any object, goods, substance, animal of a nature to disturb the driving and the concentration of the Driver or whose nature, possession or transport is contrary to the legal provisions in force;
7. in the event of a cross-border Carpooling Trip, have available and keep at the disposal of the Driver and any authority that would request it, any document of a nature to justify your identity and your ability to cross the border;
8. if the Platform does not allow online payment of the Cost Contribution, the Passenger undertakes to pay the Cost Contribution directly to the Driver as agreed on the Carpooling Advert;
9. ensure that you are reachable by telephone by the Driver, on the number registered on your profile, in particular at the meeting point.

In the event that you have proceeded to the Booking of one or more Seats on behalf of third parties, in accordance with the stipulations of Article 4.2.5 above, you stand surety for the compliance by this third party with the stipulations of this article and, in general, of these T&Cs. BlaBlaCar reserves the possibility of suspending your Account, limiting your access to the Services or terminating these T&Cs, in the event of breach by the third party on whose behalf you have booked a Seat of these T&Cs, in accordance with Article 9 of these T&Cs.

8.3.2. During a Bus Trip (if available)

In the context of a Bus Trip, the Passenger undertakes to comply with the T&Cs of Sale of the relevant Bus Operator.

8.3.3. During a Train Trip (if available)

In the context of a Train Trip, the Passenger undertakes to comply with the relevant Train T&Cs of Sale.

8.4. Reporting of inappropriate or illegal content (notification and action mechanism)

You may report any suspicious, inappropriate or illegal Member Content or a Message as described on the page “How to report illegal content” of the Help Centre, the link to which is accessible in Article 16.

BlaBlaCar, after having been duly notified in accordance with this Article or by the competent authorities, shall remove as soon as possible any illegal Member Content if:

• this Member Content is manifestly illegal or contrary to the regulations in force; or
• BlaBlaCar considers that this infringes these T&Cs.

If this is the case, BlaBlaCar reserves the right to remove the Member Content which has been duly reported, in a sufficiently detailed and clear manner, and/or to immediately suspend the reported Account.

The Member concerned may contest the decisions of BlaBlaCar referred to above in the manner described in Article 15.2 below.

9. Restrictions on use of the Platform, suspension of accounts, limitation of access and termination

You have the possibility of putting an end to your contractual relationship with BlaBlaCar at any time, free of charge and without reason. To do so, it is sufficient for you to go to the “Account closure” tab of your Profile page.

In the event of (i) breach by you of these T&Cs, in particular of your obligations as a Member mentioned in Articles 6 and 8 above, (ii) exceeding the threshold referred to in Article 4.3.3 above or if (iii) BlaBlaCar has serious reasons to believe that this is necessary to protect its security and integrity, those of its Members or of third parties or for the purposes of investigations or fraud prevention, BlaBlaCar reserves the possibility of:

1. terminating, immediately and without notice, these T&Cs; and/or
2. preventing the publication of or removing any Member Content; and/or
3. limiting your access and use of the Platform; and/or
4. suspending your Account temporarily or permanently.

The suspension of the Account may also mean, where applicable, that you will not receive your pending payments.

Where applicable, BlaBlaCar may also send you a warning to remind you that you are required to comply with the applicable laws and/or these T&Cs.

When this is necessary, you shall be notified of the implementation of such a measure in order to allow you to confirm your commitment to comply with these T&Cs and applicable laws, give explanations to BlaBlaCar or contest its decision. BlaBlaCar shall decide, taking into account all the circumstances specific to each case and the seriousness of the infringement, at its sole discretion, whether to lift the measures put in place or not.

10. Personal data

In the framework of your use of the Platform, BlaBlaCar is led to collect and process some of your personal data as described in its Privacy Policy.

11. Intellectual property

11.1. Content published by BlaBlaCar

Subject to the contents provided by its Members, BlaBlaCar is the sole holder of all the intellectual property rights relating to the Service, the Platform, its content (in particular the texts, images, drawings, logos, videos, sounds, data, graphics) as well as the software and databases ensuring their operation.

BlaBlaCar grants you a non-exclusive, personal and non-transferable licence to use the Platform and the Services, for your personal and private use, on a non-commercial basis and in accordance with the purposes of the Platform and the Services.

You prohibit yourself from any other use or exploitation of the Platform and the Services, and of their content, without the prior written authorisation of BlaBlaCar. In particular, you prohibit yourself from:

1. reproducing, modifying, adapting, distributing, publicly representing, broadcasting the Platform, the Services and their content, with the exception of what is expressly authorised by BlaBlaCar;
2. decompiling, performing reverse engineering of the Platform or the Services, subject to the exceptions provided for by the texts in force;
3. extracting or attempting to extract (in particular by using data scraping bots or any other similar data collection tool) a substantial part of the data of the Platform.

11.2. Content published by you on the Platform

In order to allow the provision of the Services and in accordance with the purpose of the Platform, you grant BlaBlaCar a non-exclusive licence to use the contents and data that you provide in the framework of your use of the Services, which may include your Booking requests, your Carpooling Adverts and the comments therein, the biographies, the photos, the ratings and the responses to ratings (hereinafter designated your “Member Content”) and the Messages. In order to allow BlaBlaCar to broadcast through digital network and according to any communication protocol (in particular Internet and mobile network), as well as to make available to the public the content of the Platform, you authorise BlaBlaCar, for the entire world and for the entire duration of your contractual relationship with BlaBlaCar, to reproduce, represent, adapt and translate your Member Content as follows:

1. you authorise BlaBlaCar to reproduce all or part of your Member Content on any digital recording medium, known or unknown to date, and in particular on any server, hard drive, memory card, or any other equivalent medium, in any format and by any process known and unknown to date, to the extent necessary for any storage, backup, transmission or download operation linked to the operation of the Platform and the provision of the Service;
2. you authorise BlaBlaCar to adapt and translate your Member Content, as well as to reproduce these adaptations on any digital medium, current or future, stipulated in (i) above, for the purpose of providing the Services, in particular in different languages. This right includes in particular the ability to make, in respect of your moral right, modifications to the formatting of your Member Content for the purpose of complying with the graphic charter of the Platform and/or making it technically compatible with a view to its publication via the Platform.

You remain responsible and hold all the rights to the Member Content and Messages that you put online on our Platform.

12. Role of BlaBlaCar

The Platform constitutes an online matching platform on which Members may create and post Carpooling Adverts for Carpooling Trips. These Carpooling Adverts may in particular be consulted by other Members in order to take cognisance of the modalities of the Trip and, where applicable, directly book a Seat in the relevant vehicle from the Member who has posted the advert on the Platform. The Platform also allows the booking of Seats in the context of Bus or Train Trips.

By using the Platform and accepting these T&Cs, you acknowledge that BlaBlaCar is not party to any agreement entered into between you and the other Members for the purpose of sharing the costs relating to a Trip, nor to any agreement entered into between you and a Bus Operator or a Rail Operator.

BlaBlaCar has no control over the behaviour of its Members, the Bus Operators, the Rail Operators and their employees, and the users of the Platform. It does not own, operate, provide, manage the vehicles which are the subject of the Adverts, nor does it offer any Trip on the Platform.

You acknowledge and accept that BlaBlaCar does not control the validity, the truthfulness or the legality of the Adverts, Seats and Trips offered. In its capacity as an intermediary in carpooling, BlaBlaCar does not provide any transport service and does not act as a carrier; the role of BlaBlaCar is limited to facilitating access to the Platform.

In the context of a Carpooling Trip, the Members (Drivers or Passengers) act under their sole and entire responsibility. In its capacity as an intermediary, BlaBlaCar cannot have its liability engaged in respect of the actual conduct of a Trip, in particular due to:

1. erroneous information communicated by the Driver or the Bus Operator or the Rail Operator, in their Advert, or by any other means, as to the Trip and its modalities;
2. the cancellation or modification of a Trip by a Member or a Bus Operator or a Rail Operator;
3. the behaviour of its Members during, before, or after the Trip.

(Only applicable in Turkey)

BlaBlaCar cannot have its liability engaged in respect of the actual conduct of a Trip, except in the case of gross fault as defined in Article 115 of the Turkish Code of Obligations (governing the exclusion of liability).

13. Operation, availability and functionalities of the Platform

BlaBlaCar shall endeavour, as far as possible, to keep the Platform accessible 7 days a week and 24 hours a day. Nevertheless, access to the Platform may be temporarily suspended, without notice, due to technical maintenance, migration, update operations or due to breakdowns or constraints linked to the operation of the networks.

Furthermore, BlaBlaCar reserves the right to modify the Platform or parts of it for certain users in order to test new functionalities and offer a better user experience, as well as to modify or interrupt, at its sole discretion, on a temporary or permanent basis, all or part of the access to the Platform or of its functionalities.

14. Modification of the T&Cs

These T&Cs express the entirety of the agreement between you and BlaBlaCar relating to your use of the Services. Any other document, in particular any mention on the Platform (FAQ, Blog, etc.), has only an informative value.

BlaBlaCar may be led to modify these T&Cs in order to adapt to its technological and commercial environment and in order to comply with the regulations in force. Any modification of these T&Cs shall be published on the Platform with a mention of the date of update and where the law requires it, this modification shall be notified to you by BlaBlaCar before its entry into force.

15. Applicable law and dispute resolution

15.1. Save for mandatory legal provisions to the contrary, these T&Cs are governed by French law. However, as a consumer, you also benefit from the protection afforded to you by the mandatory provisions of the law of your country of habitual residence.

BlaBlaCar and the User undertake to attempt to amicably resolve any disagreement that may arise within the framework of their relationship. Failing amicable resolution, you have the possibility of bringing the matter before the courts of Paris or of your place of habitual residence.

15.2. Internal complaints handling system

You may contest the decisions that we may take regarding:

• the Member Content: for example, if we have removed, restricted the visibility of or refused to remove any Member Content that you provide when using the Platform, or
• your Account: we have suspended your access to the Platform,

if we have taken such decisions because the Member Content is illegal or incompatible with these T&Cs. The contestation procedure is described on the page “How to contest a content removal or an account suspension” of the Help Centre mentioned in Article 16.

(Only applicable in India) BlaBlaCar’s liability for any loss relating to a Trip is capped at INR 1,000. Any claim relating to a Trip must be reported at the latest three months after the end date of that trip. No claim shall be accepted beyond this period.

Given that Drivers are required to hold valid insurance to cover a Trip and given that BlaBlaCar’s service is limited to putting Drivers and Passengers in touch and cannot supervise a Trip, the Members accept that the limitations of BlaBlaCar’s liability set out above are reasonable.

15.3. Out-of-court dispute resolution

(Only applicable in the European Union)

You may also submit, where applicable, your complaints relating to our Platform or our Services, on the dispute resolution platform put online by the European Commission accessible here. The European Commission shall undertake to transmit your complaint to the competent national mediators. In accordance with the rules applicable to mediation, before any request for mediation, you are required to have previously notified BlaBlaCar in writing of any dispute in order to obtain an amicable solution.

You may also submit a request to a dispute resolution body in your country (you will find the list here).

(Only applicable in France) In accordance with the articles of the consumer code L.611-1 et seq., it is provided that for any dispute of a contractual nature which could not be resolved within the framework of a complaint previously introduced with our customer service, you may, in your capacity as a consumer, have free recourse to mediation by contacting:

• the Association Nationale des Médiateurs (ANM) either by post writing to 62, rue Tiquetonne 75002 PARIS or by email by completing the online referral form at the following address: www.anm-conso.com.
• more specifically for a dispute concerning a Bus or Train Trip, the Médiation Tourisme Voyage (MTV) BP 80 303 75 823 Paris Cedex 17 (France). The platform to refer to this mediator is accessible from the following link: https://www.mtv.travel/saisir-le-mediateur/

The following website www.economie.gouv.fr/mediation-conso also contains all useful information in the event of a cross-border dispute.

(Only applicable in Germany) You may also submit a request for conciliation to the Arbitration Board for Travel & Transport e.V. Fasanenstraße 81, D-10623 Berlin. http://schlichtung-reise-und-verkehr.de.

If you wish to draw our attention to a topic, please contact us via the Contact Form indicated in Article 16, accessible in the “Help” tab and then “Contact”.

16. Help Centre and Contact Form

https://support.blablacar.com/contact

https://support.blablacar.com/?language=fr

17. Legal notices

The Platforms other than those mentioned below are published by the company Comuto SA, a public limited company with a capital of EUR 164,820.42, registered with the Trade and Companies Register of Paris, under number 491.904.546 (intra-Community VAT number: FR76491904546), whose registered office is located at 84, avenue de la République – 75011 Paris (France) (email: blablasupport@blablacar.com, tel.: 01.85.76.22.27), represented by its General Manager, Nicolas Brusson, Director of the publication of the website.

The website is hosted on the Google Cloud Platform infrastructure in the Netherlands.

Comuto SA is registered in the register of travel and accommodation operators under the following number: IM075180037.

The financial guarantee is provided by: Groupama Assurance-Crédit & Caution, 8-10 rue d’Astorg, 75008 Paris – France.

The professional civil liability insurance is taken out with: Hiscox Europe Underwriting Limited, 19, rue Louis Le Grand, 75002 Paris – France.

Comuto SA is registered in the Register of Intermediaries in Insurance, Banking and Finance under the registration number (Orias): 15003890.

For any question, you may contact Comuto SA using the Contact Form indicated in Article 16.

(Only applicable in Brazil)

The Platform blablacar.com.fr is published by Comuto Serviços de Tecnologia Ltda., a limited liability company, whose registered office is located in the city of São Paulo, State of São Paulo, at Rua dos Pinheiros, nº 623, 8th floor, Pinheiros, CEP 05422-011, duly registered with the National Register of Legal Entities of the Ministry of Finance (CNPJ/MF) under number 23.723.641/0001-70.

Comuto Serviços de Tecnologia LTDA is registered with Cadastur as a Specialised Provider in Tourism Segments under number 23.723.641/0001-70.

To clarify any doubt, please contact BlaBlaCar using the Contact Form indicated in Article 16.

(Only applicable in Ukraine)

The Platform blablacar.ua is managed by the Limited Liability Company “I-Travels”, identification code: 35389109, legal address: 03056, Ukraine, Kyiv, Solomianskyi district, 21 Polyova street, on the basis of an agreement with Comuto SA.

(Only applicable in Mexico)

The Platform blablacar.mx is managed by the company BlaBlaCar Mexico, S.A. with a capital of MXN$ 1,000.

Tax registration number (RFC): BME260120UM7

Legal address: Vito Alessio Robles 51 Interior 201, Colonia Exhacienda de Guadalupe Chimalistac, Alcaldía Álvaro Obregón, México 01050.

(Only applicable in Poland)

The Platform is operated by Comuto S.A. for the part concerning Carpooling, and by Busfor.pl sp. z o.o. for the part concerning the booking of bus tickets.

Busfor.pl sp. z o.o.: Limited liability company whose registered office is located at: ul. Staromiejska 6/10d, 40-013 Katowice, registered in the register of entrepreneurs of the National Court Register under number KRS 0000616444, whose registration files are kept by the District Court of Katowice-Wschód in Katowice, 8th Commercial Division of the KRS, NIP: 9542765034, REGON: 364357119.

18. European Regulation on digital services

(Only applicable in the European Union)

18.1. Information relating to the average monthly number of active recipients of the service in the European Union

In accordance with Article 24, paragraph 2, of the regulation of the European Parliament and of the Council on a single market for digital services and amending Directive 2000/31/EC (the “DSA” or “Digital Services Regulation”), providers of online platforms are required to publish information relating to the monthly average of active recipients of the service in the Union, calculated as an average over the last six months. This publication aims to determine whether the provider of an online platform meets the criterion of “very large online platforms” under the DSA, that is to say, whether it exceeds the threshold of 45 million average monthly active recipients in the Union.

February 2026 update: the average monthly number of active recipients of BlaBlaCar in the European Union, calculated over the period of the last six months, from 1 August 2025 to 31 January 2026, in accordance with Article 24(2) of Regulation (EU) 2022/2065 (DSA), was approximately 6.2 million.

This information is solely intended to comply with the requirements of the DSA and must not be used for any other purpose. It shall be updated at least once per semester. The approach we have adopted to perform this calculation may evolve or require modifications over time, for example due to product evolution or the arrival on the market of new technologies.

18.2. Contact points for authorities

In accordance with Article 11 of the DSA, if you are a member of the competent EU authorities, the European Commission or the European Board for Digital Services, you may contact us for any question concerning the DSA by email at the following address: dsa-authorities@blablacar.com.

Please note that this address is not used to communicate with Members. If you are a Member and have a question concerning the use of BlaBlaCar, you may contact us via the Contact Form indicated in Article 16.

19. Carbon Credits and Energy Certificates

19.1. Carbon Credits in Brazil

(Only applicable in Brazil and Mexico)

Given the impact of carpooling on the reduction of greenhouse gas emissions, BlaBlaCar may apply for carbon credits (or energy credits/certificates, etc. – hereinafter referred to as “Carbon Credits”) for the carpooling activity carried out through the Platform. By using the Platform and posting a Trip or booking a Seat on a Trip, you irrevocably transfer to BlaBlaCar all the rights and ownership of the Carbon Credits resulting from your Trips made through the Platform. BlaBlaCar has the right to use these Carbon Credits at its sole discretion.

19.2. Bonus under the Energy Saving Certificates (CAE) (only for Spain) – BlaBlaBono Energético

(Only applicable for Carpooling Trips in Spain)

19.2.1. Description of the offer

In the framework of the legislation on Energy Saving Certificates (CAE), BlaBlaCar and Delcae (limited liability company located at Paseo de la Castellana 140, 6ºB, 28046, Madrid, Spain, under NIF B56305618) allow you, if you so wish, to obtain a premium for the energy savings generated during your Carpooling Trips in Spain on the Platform, as a Driver or Passenger. This offer is governed in accordance with the provisions of royal decree 36/2023 of 24 January 2023 establishing a system of Energy Saving Certificates, partially developed by order TED/815/2023 of 18 July 2023 approving a catalogue of standardised energy efficiency measures, the resolution of 8 November 2024 updating Annex I of order TED/845/2023 of 18 July, and any subsequent modification, as well as the specific actions proposed by Delcae and BlaBlaCar (hereinafter referred to as “the regulation of the CAE system”) and is subject to the conditions defined below.

The value of the rewards is calculated on the basis of the energy savings achieved, expressed in kilowatt-hours (kWh). The average redistribution price in 2025 is 0.10 €/kWh.

Subject to the validation of eligibility by the Ministry for Ecological Transition and the Demographic Challenge and compliance with the conditions of the offer, you may receive the premium defined below, according to the modalities of use detailed below:

(i) As a Driver: a payment by bank transfer to your personal account (IBAN or PayPal) registered on your BlaBlaCar profile.

(ii) As a Passenger: a discount applied to your BlaBlaCar user account, usable on the Platform for eligible Trips in Spain within a period of 12 months from the date of issue. Passengers may access information on the discount conditions on the Spanish Platform via the following link. For the trips referred to in Article 19.2.2.3, the conditions shall be published on the Platform after approval by the Ministry for Ecological Transition and the Demographic Challenge.

At its sole discretion, BlaBlaCar may offer additional discounts of limited duration to passengers eligible for the aforementioned premium. The Passengers shall be informed of these discounts, as well as of their value and their period of validity, on the Platform and/or by email and instant messaging. These additional discounts do not affect the existing premium mentioned above. Specific conditions shall apply to these discounts.

BlaBlaCar may modify, suspend or end the reward offer at any time with prior notice. You understand and accept that the existence and validity of the regulation of the CAE system is an essential condition for BlaBlaCar to issue or credit the premium. You accept that in the event of cancellation, invalidity or total or partial disappearance of the regulation of the CAE system, the reward offer shall expire automatically and you shall not be entitled to any reward or credit from BlaBlaCar.

BlaBlaCar may also establish additional conditions for the use of bonuses on the Platform. BlaBlaCar may cancel or set an expiration date for the discounts issued in the following cases:

• The discount is not used in accordance with the conditions of use.
• BlaBlaCar suspects fraudulent or abusive use of the discount.

19.2.2. Conditions of the offer

The conditions of the offer vary depending on the date on which the eligible carpooling trips took place. The offer is valid until 31 December 2027, subject to any update of the regulation of the CAE system (hereinafter the “Validity Period Expiration Date”).

19.2.2.1. Conditions applicable to eligible carpooling trips from 26 February 2026

a. Value of the reward

(i) As a Driver: you are eligible for a bonus for each Booking and for each individual eligible Passenger on a completed eligible Trip. The incentive consists of a payment equal to 15% of the amount paid to you for the Trip, capped at a maximum of 3.5 euros per qualifying Passenger.

(ii) As a Passenger: you may receive an incentive for each Booking of a completed eligible Trip (whatever the number of seats booked). The reward is a discount equal to 15% of the amount you have paid for a Booking, up to a maximum of 3.5 euros.

b. Eligibility conditions

You may benefit from the offer if you meet all the following eligibility conditions (linked to the Member and the Trip):

Eligibility conditions applicable to Members

As a Member, the Driver and the Passenger must meet the following conditions:

1. You are registered on the website www.blablacar.es, you have an active Account on the Platform and you have accepted these T&Cs and the Privacy Policy.
2. You have a Spanish identity document (DNI/NIE) and your full name corresponds exactly to that indicated on your BlaBlaCar Account.
3. You have made an eligible carpooling trip on the Platform between 26 February 2026 and the Validity Period Expiration Date, either as a Driver or as a Passenger.
4. You consent to transfer the ownership of the energy savings made during the eligible trips to the BlaBlaCar Platform.
5. You have provided or confirmed all the required information at registration: full name, telephone number, type and number of Spanish identity document, registration number (for the Driver), and answer to the survey on alternative modes of transport (for the Passenger).
6. You have not requested or received an equivalent premium (CAE) for the same trip from another platform.

Eligibility conditions for the carpooling trips

1. The trip takes place on the Platform between 26 February 2026 and the Expiration Date.
2. The points of departure and arrival are in Spain. Cross-border trips are not eligible.
3. The Driver and the Passenger must activate geolocation on the mobile application and declare the pick-up and drop-off points.
4. For trips in the same province, geolocation must remain active throughout the trip.

19.2.2.2. Conditions applicable to eligible carpooling trips from 24 March 2025

The conditions are identical to those of Article 19.2.1, with the following values:

Value of the reward: 10% of the amount paid/received, capped at a maximum of 3 euros per eligible Passenger.

19.2.2.3. Conditional reward offer (19 July 2024 - 23 March 2025)

Subject to approval by the Ministry, the conditions of Article 19.2.2 shall apply to this period.

19.2.3. Verification and validation by authorities

You undertake to respond promptly to any request from BlaBlaCar concerning these conditions. Failing this, the premium may not be paid. The final validation of the energy savings by the National Coordinator is an essential condition for the payment of the premium.

19.3. Carpooling premium in France

(Only applicable in France)

IMPORTANT – Update of 25 June 2024 – the Carpooling Premium operation has ended immediately following the decision of the Council of State to annul the order of 26 September 2022 amending the order of 22 December 2014 defining the standardised energy saving operations insofar as it creates the standardised operation No. TRA-SE-114 relating to long-distance carpooling. As this order was an essential condition of the operation, no premium may be paid from 25 June 2024.

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Terms & Conditions

Terms and Conditions in force until June 15th 2026

1. Subject

Comuto SA (hereinafter referred to as “BlaBlaCar”) has developed a ridesharing platform accessible on a website at the address www.blablacar.co.uk or in the form of a mobile application, and designed (i) to put drivers travelling to a given destination in contact with passengers going in the same direction, in order to enable them to share the Trip and therefore the associated costs, and (ii) to book tickets for bus trips operated by Bus Operators (hereinafter referred to as the “Platform”).

These terms and conditions have the purpose of governing access to and the terms of use of the Platform. Please read them carefully. You understand and recognise that BlaBlaCar is not a party to any agreement, contract or contractual relations of any nature, entered into between the Members of the Platform or between you and the Bus Operator.

By clicking “Login with Facebook” or “Register with an email address”, you recognise having read and accepted all these general conditions of use.

If you use your Account to log into the BlaBlaCar platform of another country (for example, www.blablacar.com.br), please note that (i) the terms and conditions of that platform, (ii) the privacy policy of that platform, and (iii) the statutory rules and regulations of that country will apply. This also means that information of your Account including personal data may have to be transferred to the legal entity operating that other platform. Please note that BlaBlaCar reserves the right to restrict access to the Platform for users reasonably identified as located outside the territory of the European Union.

2. Definitions

In this document,

“Account” means the account that must be created in order to become a Member and access certain services offered by the Platform;

“Additional Payment” has the meaning given to it in Article 4.4. below;

“Advert” means an advertisement about a Trip posted on the Platform by a Driver;

“BlaBlaCar” has the meaning given to it in Article 1 above;

“Booking” has the meaning given to it in Article 4.2 below;

“Booking Confirmation” has the meaning given to it in Article 4.2.1 below;

“Bus Advert” means an advertisement concerning a bus trip of a Bus Operato posted on the Platform;

“Bus Operator” refers to a company professionally transporting passengers and tickets for whose trips are distributed on the Platform by BlaBlaCar;

“Bus Trip” means the journey subject of a Bus advert on the Platform and for which the Bus Operator proposes seats in the bus vehicles in exchange for the Price;

“Carpooling Advert” means an advertisement concerning a Ride posted on the Platform by a Driver;

"Carpooling Trip" means the journey subject of an Advert published by a Driver on the Platform, and for which he agrees to transport Passengers in exchange for the Cost Contribution;

“Cost Contribution” means, for a given Trip, the sum of money requested by the Driver and accepted by the Passenger for his contribution to the travel costs;

“Customer” means any physical person (Member or not) buying, either for oneself, or on someone else behalf who’s going to be the Passenger, a Bus Ticket through the Platform to realized a Trip carried out by the Bus Operator;

“Driver” means the Member using the Platform, to offer to transport another individual in exchange for the Cost Contribution, for a Trip and at a time defined by the Driver alone;

“Facebook Account” has the meaning given to it in Article 3.2 below;

“GT&Cs of Sale” means the General Terms and Conditions of sale of the concerned Bus Operator depending on the Bus Trip selected by the Customer, and the special terms and conditions, available on the Website, and which have been recognized as read by the Customer before ordering;

“Hyperwallet Payment Solution” has the meaning given to it in Article 5.4.2.a below;

“Hyperwallet Payment Solution Provider” means PayPal (Europe) S.à r.l. et Cie, S.C.A.;

“Member” means any individual having created an Account on the Platform;

“Member Content” has the meaning given to it in Article 11.2 below;

“Order” means the operation by which the Customer books his Services with BlaBlaCar Bus, whatever the means used, with the sole exception of the purchase of Tickets directly made at a Point of Sale, and which entails the obligation for the Passenger or possibly an Agent to pay the price relating to the relevant Services;

“Passenger” means the Member having accepted the offer to be transported by the Driver or, where applicable, the person on whose behalf a Member has booked a Seat;

“Platform” has the meaning given to it in Article 1 above;

“Price” refers, for a given Bus trip, the price including all the taxes, fees and costs of relevant services included, paid by the Customer on the Platform, at the moment of the validation of the Order, for a Seat on a given Bus trip;

“Point of Sale” refers to the physical counters and terminals listed on the Website and at which the Tickets are offered for sale;

“Seat” means the seat booked by a Passenger in the Driver’s vehicle or in the vehicle carried out by the Bus Operator;

“Services” means all services delivered by BlaBlaCar via the Platform;

“Service Fee” has the meaning given to it in Article 5.2 below;

“Leg” has the meaning given to it in Article 4.1 below;

“Ticket” means the nominative valid transport title given to the Consumer, following the Booking of a Bus Trip, as proof of the existing transport contract between Passengers and the Bus Operator governed by the GT&Cs of sale, without prejudice to any particular condition additionally stipulated between the Passenger and the Bus Operator and referred to on the Ticket;

“Transport Services” refers to the transport services subscribed by a Bus trip Passenger and provided by the Bus Operator;

“Trip” indistinctively refers to a Bus Trip or a Carpooling Trip;

“T&Cs” means these Terms and Conditions;

“Website” means the website accessible at the address www.blablacar.co.uk.

3. Registration on the Platform and creation of an Account

3.1. Conditions of registration on the Platform

The Platform may be used by individuals aged 18 or over. Registration on the platform by a minor is strictly prohibited. In accessing, using or registering on the Platform, you represent and warrant that you are aged 18 or over.

3.2. Creation of an Account

The Platform enables Members to post Carpooling Adverts and view Adverts and to interact with each other to book a Seat. You can view the Adverts if you are not registered on the Platform. However, you cannot post a Carpooling Advert or book a Seat without having first created an Account and become a Member.

To register on the Platform, you must have read and accepted these T&Cs and the Privacy Policy.

To create your Account, you can:

(i) either complete all mandatory fields on the registration form;

To register on the Platform, you must have read and accepted these T&Cs.

When creating your Account, regardless of the method chosen, you agree to provide accurate and true information, and to update it through your profile or by notifying BlaBlaCar, in order to guarantee its relevance and accuracy throughout your contractual relations with BlaBlaCar.

In the case of registration by email, you agree to keep secret the password chosen upon creating your Account and not to communicate it to anybody. If you lose or disclose your password, you undertake to inform BlaBlaCar immediately. You alone are responsible for the use of your Account by third parties, unless you have expressly notified BlaBlaCar of the loss, the fraudulent use by a third party, or the disclosure of your password to a third party.

You agree not to create or use, under your own identity or that of a third party, Accounts other than that initially created.

3.3. Verification

BlaBlaCar may, for the purposes of transparency, improving trust, or prevention or detection of fraud, set up a system for verification of some of the information you provide on your profile. This is notably the case when you enter your telephone number or provide us with an Identity document.

You recognise and accept that any reference on the Platform or the Services to “verified” information, or any similar term, means only that a Member has successfully passed the verification procedure existing on the Platform or the Services in order to provide you with more information about the Member with whom you are considering travelling. BlaBlaCar cannot guarantee the truthfulness, reliability or validity of the information subject of the verification procedure.

4. Use of the Services

4.1. Posting Adverts

As Member, and providing you fulfil the conditions below, you can create and post Carpooling Adverts on the Platform by entering information about the Trip you intend to make (dates/times and collection points and arrival, number of seats offered, options available, amount of the Cost Contribution, etc.).

When posting your Carpooling Advert, you can indicate the milestone cities in which you agree to stop, to pick up or drop off Passengers. The sections of the Carpooling Trip between these milestone cities or between one of these milestone towns and the collection point or destination of the Carpooling Trip constitute “Legs”.

You are only authorised to post a Carpooling Advert if you fulfil all the following conditions:

(i) you hold a valid driving licence;

(ii) you only offer Carpooling Adverts for vehicles you own or use with the express permission of the owner, and in all cases that you are authorised to use for the purposes of ridesharing;

(iii) you are and remain the main driver of the vehicle subject of the Carpooling Advert;

(iv) the vehicle has valid third party insurance;

(v) you have no contraindication or medical incapacity for driving;

(vi) the vehicle you intend to use for the Trip is a touring car with 4 wheels and a maximum of 7 seats, to the exclusion of cars requiring no licence to drive;

(vii) you do not intend posting another advert for the same Carpooling Trip on the Platform;

(viii) you do not offer more Seats than the number available in your vehicle;

(ix) all Seats offered have a seatbelt, even if the vehicle is approved with seats having no seatbelt;

(x) to use a vehicle in good working order and which complies with the applicable legal provisions and customs, notably with an up-to-date MoT certificate;

(xi) you are a consumer and do not act as a professional.

You recognise that you are solely responsible for the content of the Carpooling Advert you post on the Platform. Consequently, you represent and warrant the accuracy and truthfulness of all information contained in your Carpooling Advert, and you undertake to fulfil the Trip under the conditions described in your Carpooling Advert.

Your Carpooling Advert will be posted on the Platform and therefore visible to Members and all visitors, even non-members, conducting a search on the Platform or on the website of BlaBlaCar’s partners. BlaBlaCar reserves the right, at its sole discretion, to not post or to remove, at any time, any Carpooling Advert that does not comply with the T&Cs or that it considers as damaging to its image, that of the Platform, or that of the Services, and/or suspend the Account of the Member posting such Carpooling Adverts according to Section 9 of these T&Cs.

You are informed that in the event that you present yourself as a consumer by using the Platform when in fact you act as a professional, you are exposed to sanctions provided by the applicable law.

4.2. Booking a Seat when carpooling

BlaBlaCar has set up a system for booking Seats online ( “Booking”) for Trips offered on the Platform.

The methods of booking a Seat depend on the nature of the Trip envisaged.

BlaBlaCar provides to users on the Platform a search engine based on different search criteria (Place of origin, destination, dates, number of travelers, etc.). Certain additional functionalities are provided on the search engine when the user is connected with his/her Account. BlaBlaCar invites the user, regardless of the booking process used, to carefully consult and use the search engine to determine the offer that is most adapted to his/her needs. The Customer, booking a Bus Trip on a Point of Sales can also ask the Bus Operator or the desk agent to do the search.

4.2.1 Carpooling Trip

When a Passenger is interested in a Carpooling Advert benefiting from Booking, he may make an online Booking request. This Booking request is either (i) accepted automatically (if the Driver chose this option when posting his Advert), or (ii) accepted manually by the Driver. At the time of the Booking, the Passenger makes the online payment of the Cost Contribution and the related Service Fees, where applicable. After receipt of the payment by BlaBlaCar and validation of the Booking request by the Driver, where applicable, the Passenger receives a Booking confirmation (the “Booking Confirmation”).

If you are a Driver and have chosen to handle manually the Bookings requests when posting your Advert, you are required to respond to any Booking request within the timeframe specified by the Passenger during the Booking request. Otherwise, the Booking request will expire automatically and the Passenger shall be refunded all sums paid at the time of the Booking request, if any.

At the time of the Booking Confirmation, BlaBlaCar will send you the telephone number of the Driver (if you are the Passenger) or of the Passenger (if you are the Driver), if the Member agreed to display his/her phone number. You are then solely responsible for executing the contract binding you to the other Member.

4.2.2 Bus Trip

For Bus Trips, BlaBlaCar enables the Booking of Bus Tickets for a given Bus Trip through the Platform.

The Transport Services are governed by the GT&C of Sale of the relevant Bus Operator, depending on the Trip selected by the Customer, which must be accepted by the Customer before placing the order. BlaBlaCar does not provide any transport services with regards to Bus Trips, the Bus Operators are solely party to the GT&Cs of Sale. You recognize that the booking of Seats for a given Bus Trip is subject to the GT&Cs of Sale of the relevant Bus Operator.

BlaBlaCar draws your attention to the fact that certain Transport Services offered by the Bus Operator and mentioned on the Website may be withdrawn, in particular for climactic reasons, seasonal pic, or in the event of force majeure.

4.2.3 Named nature of the Seat booking and terms of use of the Services on behalf of a third party

Any use of the Services, in the capacity of Passenger or Driver, relates to a specific name. The Driver and the Passenger must correspond to the identity communicated to BlaBlaCar and the other Members participating in the Carpooling Trip or to the Bus Operator, where applicable.

However, BlaBlaCar allows its Members to book one or more Seats on behalf of a third party. In this case, you undertake to accurately indicate to the Driver, at the time of the Booking, the forenames, age and telephone number of the person on whose behalf you are reserving a Seat. It is strictly prohibited to book a Seat for a minor under the age of 13 travelling alone for a Carpooling Trip. In the case where you are reserving a seat Carpooling Trip for a minor over the age of 13 travelling alone, you undertake to request the prior agreement of the Driver and to provide him with duly completed and signed permission of his/her legal representatives.

In addition, the Platform is intended for the booking of Seats for individuals. It is forbidden to book a Seat for transporting any object, package, animal traveling alone or material items whatsoever.

Furthermore, it is prohibited to publish a Carpooling Advert for a Driver other than you.

4.3. Member Content, moderation and review system

4.3.1. Operation of review system

BlaBlaCar encourages you to leave a review about a Driver (if you are a Passenger) or about a Passenger (if you are a Driver) with whom you have shared a Trip or with whom you were supposed to share a Trip (that is, booked a Trip). However, you are not permitted to leave a review about another Passenger if you were a Passenger, or about a Member with whom you have not travelled or with whom you were not supposed to travel.

Your review, and the review left by another Member about you, if any,, are only visible and published on the Platform after the shorter of the following periods: (i) immediately after you have both left a review, or (ii) after a period of 14 days following the first review.

You have the option of responding to a review that another Member has left on your profile. The review and your response, where applicable, will be published on your profile.

4.3.2. Moderation

a. Member Content

You recognise and accept that BlaBlaCar may moderate prior to publication, using automated tools or manually, Member Content as defined in Section 11.2. If BlaBlaCar deems such Member Content to breach the applicable laws or these T&Cs, it reserves the right to:

• Prevent the publication or to delete such Member Content
• Send a warning to the Member reminding of the obligation to comply with applicable laws or these T&Cs, and/or
• Apply the restrictive measures according to Section 9 of these T&Cs.

BlaBlaCar’s use of such automated tools or manual moderation shall not be interpreted as an undertaking to monitor, or an obligation to actively search for, unlawful activities and or Member Content published on the Platform and, to the extent permitted by the applicable law, does not give rise to any liability for BlaBlaCar.

b. Messages

The exchange of messages between Members through our Platform (“Messages”) is solely for the purpose of exchanging information regarding Carpooling Trips.

BlaBlaCar may, using automated software and algorithms, detect content of your Messages for fraud prevention, service improvement, customer support purposes, and enforcement of the contracts entered into with our members (such as these T&Cs). In case of detection of any such content in a Message that shows signs of fraudulent or illegal behavior, circumvention of the Platform or is otherwise contrary to these T&Cs:

• Such content may not be published
• The Member who sent the Message may receive a warning reminding of the obligation to comply with applicable laws or these T&Cs, or
• The Member’s Account may be suspended according to Section 9 of these T&Cs.

BlaBlaCar’s use of such automated software shall not be interpreted as an undertaking to monitor, or an obligation to actively search for unlawful activities and/or content on the Platform and, to the extent permitted by applicable laws, does not give rise to any liability for BlaBlaCar.

4.3.3. Limit

According to Section 9 of these T&Cs, BlaBlaCar reserves the right to suspend your Account, limit your access to the Services, or terminate these T&Cs in the case where (i) you have received at least three reviews and (ii) one or the average review you have received is less than or equal to 3, depending on the severity of the feedback left by a Member in the review.

Article 4.4. Negotiation via Messages

The Platform may offer the Passenger the possibility to offer and grant the Driver an additional payment via the Messaging service for a Carpooling Trip (the “Additional Payment”). This Additional Payment is intended to allow a sharing of the costs incurred through a special request made by the Passenger and accepted by the Driver, such as a detour.

This Additional Payment is paid in full to the Driver via the Platform, without the application of any Service Fees by BlaBlaCar.

The amount of the Additional Payment is strictly regulated and limited by BlaBlaCar to ensure that carpooling remains a non-professional and non-commercial cost-sharing activity, in accordance with Article 6 of these T&Cs. If the Driver accepts one or more Additional Payment(s), this may have the effect of reducing the number of Seats offered on the same Trip.

As a Driver, you recognise and agree that the addition of the Additional Payment, combined with the Cost Contribution, does not generate any profit for you, for the Carpooling Trip. The payment of the Additional Payment will be made via the Platform under the conditions of Article 5.4.2 of these T&Cs.

In the event of failure to comply with the Additional Payment cap set by BlaBlaCar and the conditions of Article 6, you will be subject to the measures mentioned in Article 9, including suspension of your Account.

In the event of cancellation, the refund terms mentioned in Article 7.1 shall apply.

5. Financial conditions

Access to and registration on the Platform, as well as searching, viewing and posting Adverts, are free of charge. However, the Booking is charged under the conditions described below.

5.1. Cost Contribution and Price

5.1.1 In the event of Carpooling trip, the Cost Contribution is determined by you, as Driver, under your sole responsibility. It is strictly prohibited to profit in any way from using our Platform. Consequently, you agree to limit the Cost Contribution you ask your Passengers to pay to the costs you actually incur to make the Carpooling Trip. Otherwise, you alone will bear the risks of recharacterization of the transaction completed via the Platform.

When you post a Carpooling Advert, BlaBlaCar will suggest an amount of the Cost Contribution, which notably takes account of the nature of the Carpooling Trip and the distance travelled. This amount is given purely as a guideline and it is up to you to increase it or reduce it to take account of the costs you actually incur on the Carpooling Trip. To avoid abuse, BlaBlaCar limits the possibility of adjustment of the Cost Contribution.

5.1.2 Regarding the Bus Trip, the Price per Seat is defined at the Bus Operator sole’s discretion. The Customer is invited to refer to the relevant GT&Cs of Sale to understand applicable modalities with regards to Ticket order placement and payment modalities.

BlaBlaCar, in exchange for use of the Platform, at the time of Booking shall collect service fees (hereinafter referred to as the “Service Fees”). The user will be informed before any application of the Service fees, when required. The methods of calculation of the Service Fees in force that can be found here are provided for information purposes only and do not have contractual value. BlaBlaCar reserves the right to modify at any time the methods of calculation of the Service fees. These modification will not affect the Service Fees accepted by users before the date of entry in effect of these modifications.

BlaBlaCar, in exchange for use of the Platform, at the time of Booking shall collect service fees (hereinafter referred to as the “Service Fees”). The user will be informed before any application of the Service fees, when required. The methods of calculation of the Service Fees in force that can be found here are provided for information purposes only and do not have contractual value. BlaBlaCar reserves the right to modify at any time the methods of calculation of the Service fees. These modification will not affect the Service Fees accepted by users before the date of entry in effect of these modifications.

5.2. Service Fees

In the case of cross-border journeys, please note that the methods of calculation of the amount of the Service Fees and the applicable VAT vary according to the collection point and/or destination of the Trip.

When using the Platform for cross-border trips or out of the United Kingdom, the Service Fees may be charged by an affiliate company of BlaBlaCar operating the local platform.

5.3. Rounding

You recognise and accept that BlaBlaCar may, at its full discretion, round up or down to integers or decimals the Service Fees and the Cost Contribution.

5.4. Methods of payment and repayment of the Cost Contribution to the Driver or the Price to Bus Operators

5.4.1. Driver’s instruction (mandate)

In using the Platform as Driver for Carpooling Trips, you confirm that you have read and accepted the terms and conditions of Hyperwallet Payment Solution Provider - our payment provider that processes the transfers of the Cost Contributions to Drivers via the Hyperwallet Payment Solution defined under 5.4.2.a. These terms and conditions are further referred to as “Hyperwallet T&Cs”.

Please note that exclusions to Directive (EU) 2015/2366 of the European Parliament and of the Council of 25 November 2015 on payment services in the internal market listed in article 11.4 (i) and (ii) of Hyperwallet T&Cs do not apply to the Platform Members as non-professionals.

As a Driver, you instruct:

• BlaBlaCar to proceed with ordering the Hyperwallet Payment Solution Provider to effectuate the transfer of the Cost Contribution, and
• Hyperwallet Payment Solution Provider to make the transfer of Cost Contribution to your bank or PayPal account in your name and on your behalf, according to Hyperwallet T&Cs.

In the context of a Carpooling Trip, and after manual or automatic acceptance of the Booking, the Cost Contribution and Service Fee paid by the Passenger is held on an escrow account handled by the Hyperwallet Payment Solution Provider.

5.4.2. Payment of the Cost Contribution to the Driver

After the Trip, the Passengers shall have a period of 1 hour to submit a claim on the Trip to BlaBlaCar. In the absence of claim of the Passengers within this period, BlaBlaCar shall consider the Trip confirmed.

From the time of this express or tacit confirmation, you shall have, as Driver, a credit payable on your Account. This credit corresponds to the total amount paid by the Passenger at the time of confirmation of the Booking reduced by the Service Fees, i.e. the Cost Contribution paid by the Passenger.

a. Hyperwallet Payment Solution

Hyperwallet Payment Solution is a payment service provided by Hyperwallet Payment Solution Provider. For the avoidance of doubt, BlaBlaCar does not provide any payment processing services for Members and does not enter into possession of Member funds.

When the Carpooling Trip is confirmed by the Passenger, you have the option, as a Driver, to receive your Cost Contribution to your bank account or your PayPal account .

For this purpose you may use Hyperwallet Payment Solution by entering into a contract directly with Hyperwallet Payment Solution Provider and accepting Hyperwallet T&Cs.

To receive the first transfer of Cost Contribution, you will be asked to select a payment method, i.e. provide your bank or PayPal account details, as well as postal address and date of birth. If you fail to do so, or the information that you provide is incorrect, inaccurate or out of date, the Cost Contribution will not be transferred.

The transfer will be performed by Hyperwallet Payment Solution Provider.

At the end of the 6 year period, any sum of Cost Contribution not claimed by you from the date it appeared in your Account as a Driver via Hyperwallet Payment Solution shall be deemed to belong to BlaBlaCar.

b. KYC checks

At use of Hyperwallet Payment Solution you accept that you may be subject to regulatory procedures applied by the Hyperwallet Payment Solution Provider subject to its terms and conditions.

These procedures may include identity checks and other requirements of the “Know Your Customer” (KYC) procedure based on the criteria established by Hyperwallet Payment Solution Provider. These criteria may include financial thresholds depending on the total amount of pay-outs of Cost Contribution you make.

For KYC check purposes, you may be asked to provide additional information as requested by the Hyperwallet Payment Solution Provider. If you fail to provide the required documents, you will not be able to receive the Cost Contribution until your identity is confirmed.

There may be situations when Hyperwallet Payment Solution Provider must, in accordance with applicable laws, suspend the transfer of Cost Contribution or the access to Payment Solution. BlaBlaCar has no influence over such actions of Hyperwallet Payment Solution Provider.

The KYC checks carried out by Hyperwallet Payment Solution Provider are distinct and independent of the verifications that BlaBlaCar may carry out in relation to the use of Platform in accordance with these Terms and Privacy Policy.

5.4.3 Payment of the Price

Payment for any Order made through the Platform is made by one of the means authorized below. The Customer has the option of saving the information relating to one or more credit cards in his/her Customer Account so that he or she does not have to systematically enter this information when making subsequent payments.

The means of payment can vary depending on the BlaBlaCar platform you use. The authorized means of payment are as follows:

• Bank card (accepted brands are displayed on the platform. In case you have a co-branded card, you may select a specific brand at the payment stage)
• Paypal
• Vouchers
• Apple Pay, Google Pay.

No Order confirmation shall be issued before the full and effective payment of the price of the Transport Services selected by the Customer. If the payment is irregular, incomplete or not made for any reason attributable to the Customer, the Order shall be cancelled immediately.

The Order is confirmed by sending an e-mail to the Customer containing the details of the Order.

The Passenger is invited to check the settings for the inbox of his/her e-mail address and in particular to ensure that the confirmation e-mail is not sent directly to Spam.

Confirmation of the Order is final. Consequently, any changes will result in either an exchange or cancellation under the conditions of the applicable GT&Cs of Sales. It is the responsibility of the Customer to ensure that the Transport Services are chosen in accordance with the Passenger’s needs and expectations. The accuracy of the Personal Information entered by the Customer is the responsibility of the latter except in the event of BlaBlaCar proven failure to collect, store or protect such Personal Information.

6. Non-commercial and non-business purpose of the Services and the Platform

You agree to use the Services and the Platform only to be put into contact, on a non-business and non-commercial basis, with people wishing to share a Carpooling Trip with you or to book a Seat in the context of a Bus Trip.

As Driver, you agree not to request a Cost Contribution higher than the costs you actually incur and that may generate a profit, being specified that in the context of a cost sharing, you have to bear as a Driver your own part of the costs induced by the Trip. You are solely responsible for calculating the costs you incur for the Trip and for checking that the amount requested of your Passengers does not exceed the costs you actually incur (excluding your share of the costs) notably by referring to the applicable tax scale.

BlaBlaCar reserves the right to suspend your Account in the case where you use a chauffeur-driven or other business vehicle or taxi, or a company car, and due to this, generate a profit from the Platform. You agree to provide to BlaBlaCar, on its simple request, a copy of your car registration certificate and/or any other document showing that you are authorised to use this vehicle on the Platform and are not drawing any profit therefrom.

According to Section 9 of these T&Cs, BlaBlaCar also reserves the right to suspend your Account, limit your access to the Services, or terminate these T&Cs, in the case of activity by you on the Platform which, owing to the nature of the Trips offered, their frequency, the number of Passengers carried and the Cost Contribution requested, entails a situation of profit for you, or for any reason suggesting to BlaBlaCar that you are generating a profit on the Platform.

7. Cancellation policy

7.1. Terms of repayment in the case of cancellation

Only Carpooling Trips are the subject of this cancellation policy; BlaBlaCar does not offer any guarantee, of any nature, in the case of a cancellation for any reason. In the context of Bus Trip, the cancellation policy is subject to the GT&Cs of Sale of the Bus Operators. The customer is invited to refer to the relevant GT&Cs of Sale to acknowledge the conditions of exchanges and cancellation of his/her Bus Trip.

The cancellation of a Seat on a Carpooling Trip by the Driver or the Passenger after Booking Confirmation is subject to the stipulations hereunder:

In the case of cancellation owing to the Driver, the Passenger is refunded the whole of the sum paid (i.e. the Cost Contribution, the Additional Payment (if applicable) and the related Service Fees). This is notably the case when the Driver cancels a Carpooling Trip or has not arrived at the meeting point 15 minutes after the agreed time;

In the case of cancellation owing to the Passenger:

• If the Passenger cancels more than 24 hours before the planned departure time as mentioned in the Carpooling Advert, the Passenger shall only be refunded the Cost Contribution and the Additional Payment (if applicable). The Service Fees are retained by BlaBlaCar and the Driver does not receive any sum of any nature;
• If the Passenger cancels 24 hours or less before the planned departure time as mentioned in the Carpooling Advert, and more than thirty minutes after the Booking Confirmation, the Passenger shall be refunded half the Cost Contribution paid at the time of Booking, the Service Fees are retained by BlaBlaCar, and the Driver will receive 50% of the Cost Contribution and the Additional Payment (if applicable) via the Hyperwallet Payment Solution;
• If the Passenger cancels 24 hours or less before the planned departure time, as mentioned in the Carpooling Advert, and thirty minutes or less after the Booking Confirmation, the Passenger is refunded the whole of the Cost Contribution and the Additional Payment (if applicable) via the Hyperwallet Payment Solution. The Service Fees are retained by BlaBlaCar and the Driver does not receive any sum of any nature;
• If the Passenger cancels after the planned departure time as mentioned in the Carpooling Advert, or if he has not arrived at the meeting place 15 minutes after the agreed time, no refund shall be issued. The Driver shall be compensated with the whole of the Cost Contribution and the Additional Payment (if applicable) via the Hyperwallet Payment Solution and the Service Fees are kept by BlaBlaCar.

When a cancellation occurs before departure and owing to the Passenger, the Seat(s) cancelled by the Passenger shall be automatically made available to other Passengers, who may book them online and they are accordingly subject to the conditions of these T&Cs.

BlaBlaCar appreciates, in its sole discretion, on the basis of the available information, the legitimacy of the refund requests.

7.2. Right of withdrawal

You have no right of withdrawal from the time of Booking Confirmation provided the Contract between you and BlaBlaCar consisting of putting you in contact with another Member has been fully executed.

8. Behaviour of users of the Platform and Members

8.1. Undertaking of all users of the Platform

You recognise being solely responsible for respecting all laws, regulations and obligations applicable to your use of the Platform.

Furthermore, when using the Platform and during Trips, you undertake:

(i) not to use the Platform for professional, commercial or profit-making purposes, if you are not a Bus Operator;

(ii) not to send BlaBlaCar (notably upon creation or updating of your Account) or the other Members any false, misleading, malicious or fraudulent information;

(iii) not to speak or behave in any way or post any content (including Messages) on the Platform of a defamatory, injurious, obscene, pornographic, vulgar, offensive, aggressive, uncalled-for, violent, threatening, harassing, racist or xenophobic nature, or with sexual connotations, inciting violence, discrimination or hatred, encouraging activities or the use of illegal substances, or more generally, content that is illegal or contrary to the applicable laws, these T&Cs and the purposes of the Platform, that may infringe the rights of BlaBlaCar or a third party or contrary to good morals;

(iv) not to infringe the rights and image of BlaBlaCar, notably its intellectual property rights;

(v) not to open more than one Account on the Platform and not to open an Account in the name of a third party;

(vi) not to try to bypass the online booking system of the Platform, notably by trying to send another Member or a Bus Operator your contact details in order to make the booking outside of the Platform and avoid paying the Service Fees;

(vii) not to contact another Member, notably via the Platform, for a purpose other than defining the terms of the ridesharing;

(viii) not to accept or make payment outside of the Platform or the Hyperwallet Payment Solution;

8.2. Undertakings of the Drivers

Furthermore, when you use the Platform as Driver, you undertake:

(i) to respect all laws, regulations and codes applicable to driving and the vehicle, notably to hold civil liability insurance valid at the time of the Carpooling Trip and to be in possession of a valid driving licence;

(ii) to check that your insurance covers ridesharing and that your Passengers are considered as third parties in your vehicle and are therefore covered by your insurance;

(iii) not to take any risk when driving, not to take any product that may impair your attention and your abilities to drive vigilantly and completely safely;

(iv) to post Carpooling Adverts corresponding only to Trips actually planned;

(v) to make the Carpooling Trip as described in the Advert (notably with regard to using or not using the motorway) and to respect the times and places agreed with the other Members (notably meeting place and drop-off point);

(vi) not to take more Passengers than the number of Seats indicated in the Carpooling Advert;

(vii) to use a vehicle in good working order and which complies with the applicable legal provisions and customs, notably with an up-to-date MoT certificate;

(viii) to communicate to BlaBlaCar or any Passenger who so requests your driving licence, your car registration certificate, your insurance certificate, your MoT certificate and any document demonstrating your capacity to use the vehicle as Driver on the Platform;

(ix) in the case of holdup or change to the time or the Carpooling Trip, to inform your Passengers without delay;

(x) in the case of a cross-border Carpooling Trip, to hold and keep available to the Passenger and any authority that may so request any document evidencing your identity and your right to cross the border;

(xi) to wait for Passengers at the agreed meeting place for at least 15 minutes after the agreed time;

(xii) not to post a Carpooling Advert relative to a vehicle you do not own or that you are not authorised to use for the purposes of ridesharing;

(xiii) to ensure you can be contacted by your Passengers by phone on the number registered on your profile;

(xiv) not to generate any profit via the Platform;

(xv) not to have any contraindication or medical incapacity for driving;

(xvi) to behave appropriately and responsibly during the Carpooling Trip, and in compliance with the spirit of ridesharing.

8.3. Undertakings of the Passengers

8.3.1 For Carpooling Trip

When you use the Platform as Passenger of a Carpooling Trip, you undertake:

(i) to adopt appropriate behaviour during the Carpooling Trip so as not to hinder the concentration or driving of the Driver or the peace and quiet of the other Passengers;

(ii) to respect the Driver’s vehicle and its cleanliness;

(iii) in the case of holdup, to inform the Driver without delay;

(iv) to wait for the Driver at the meeting place for at least 15 minutes beyond the agreed time;

(v) to communicate to BlaBlaCar, or any Driver who so asks, your identity card or any document evidencing your identity;

(vi) not to carry during a Carpooling Trip any item, goods, substance or animal that could hinder the driving and concentration of the Driver, or the nature, possession or carriage of which is contrary to the legal provisions in force;

(vii) in the case of a cross-border Carpooling Trip, to hold and keep available to the Driver and any authority that may so request any document evidencing your identity and your right to cross the border;

(viii) to ensure you can be contacted by your Driver by phone on the number registered on your profile, including at the meeting point.

In the event where you have made a Booking for one or more Seats on behalf of third parties, in compliance with the stipulations of Article 4.2.3 above, you guarantee respect by this third party for the stipulations of this article, and generally these T&Cs. BlaBlaCar reserves the right to suspend your Account, limit your access to the Services, or terminate these T&Cs, in the case of breach by the third party on whose behalf you have booked a Seat under these T&Cs, according to Section 9 of these T&Cs.

8.3.2 For Bus Trip

In the context of Bus Trip, the Passenger commits to comply with the GT&Cs of Sale of the relevant Bus Operator.

8.4. Reporting inappropriate or illegal content

You may report suspicious, inappropriate or illegal Member Content or a Message as described here.

BlaBlaCar, after having been duly notified in accordance with this Section or by the competent authorities, will promptly remove any unlawful Member Content if:

• The Member Content is obviously unlawful or contrary to applicable regulations; or
• BlaBlaCar deems such content breaching these T&Cs.

In such cases BlaBlaCar reserves the right to remove the Member Content that has been duly reported, in a sufficiently detailed and clear way, and/or suspend the reported Account immediately.

The relevant Member can appeal the above decisions of BlaBlaCar as described in Section 15.1 below.

9. Restrictions related to the use of the Platform, suspension of accounts, limitation of access and termination

You can terminate your contractual relations with BlaBlaCar at any time, without cost and without reason. To do this, simply go to the “Close account” tab of your Profile page.

In the event of (i) breach by you of these T&Cs, including but not limited to your obligations as Member mentioned in Articles 6 and 8 above, (ii) exceeding the limit set out in Article 4.3.3 above, or (iii) if BlaBlaCar has genuine reason to believe that this is necessary to protect its security and its integrity, that of the Members or third parties, or for the purpose of investigations or prevention of fraud, BlaBlaCar reserves the right to:

(i) terminate the T&Cs binding you with BlaBlaCar immediately and without notice; and/or

(ii) prevent the posting of or remove any Member Content posted by you on the Platform; and/or

(iii) limit your access and your use of the Platform; and/or

(iv) temporarily or permanently suspend your Account.

Account suspension may also mean, where applicable, that you will not receive your pending payouts.

Where applicable, BlaBlaCar may also send you a warning reminding you of the obligation to comply with applicable laws and/or these T&Cs.

When this is necessary, you will be notified of the establishment of such measures in order to enable you to confirm your commitment to adhere to these T&Cs and applicable laws, give explanations to BlaBlaCar or contest its decision. BlaBlaCar will decide, taking into account all circumstances of each case and severity of the violation, at its sole discretion, whether or not to lift the measures put in place.

10. Personal data

11. Intellectual property

11.1. Content published by BlaBlaCar

Subject to the contents provided by its Members, BlaBlaCar is the sole holder of all intellectual property rights relating to the Service, the Platform, its content (notably texts, images, designs, logos, videos, sounds, data, graphics) and to the software and databases ensuring their operation.

BlaBlaCar grants you a non-exclusive, personal and non-transferable right to use the Platform and the Services, for your personal and private use, on a non-commercial basis and in compliance with the purposes of the Platform and the Services.

You are prohibited from any other use or exploitation of the Platform and Services, and their content, without the prior written permission of BlaBlaCar. Notably, you are prohibited from:

(i) reproducing, modifying, adapting, distributing, publicly representing and disseminating the Platform, the Services and the content, with the exception of that expressly authorised by BlaBlaCar;

(ii) decompiling and reverse engineering the Platform or Services, subject to the exceptions stipulated by the texts in force;

(iii) extracting or attempting to extract (notably using data mining robots or any other similar data collection tool) a substantial part of the data of the Platform.

11.2. Content posted by you on the Platform

In order to enable the provision of the Services, and in compliance with the purpose of the Platform, you grant BlaBlaCar a non-exclusive licence to use the content and data you provide in the context of your use of the Services that may include your Booking requests, Carpooling Adverts and comments in them, biographies, photos, reviews and responses to reviews (hereinafter referred to as your “Member Content”) and Messages. In order to enable BlaBlaCar to distribute via the digital network and in accordance with any communication protocol (notably internet and mobile network), and to provide the content of the Platform to the public, you authorise BlaBlaCar, for the whole world and throughout the duration of your contractual relations with BlaBlaCar, to reproduce, represent, adapt and translate your Member Content as follows:

(i) you authorise BlaBlaCar to reproduce all or part of your Member Content on any digital recording media, known or as yet unknown, and notably on any server, hard disk, memory card, or any other equivalent media, in any format and by any process, known or as yet unknown, to the extent necessary to any operation of storage, backup, transmission or download linked to the operation of the Platform and the provision of the Service;

(ii) you authorise BlaBlaCar to adapt and translate your Member Content, and to reproduce these adaptations on any digital media, current or future, stipulated in point (i) above, with the aim of providing the Services, notably in different languages. This right notably includes the option to make modifications to the formatting of your Member Content, with respect for your moral right, for the purposes of respecting the graphics charter of the Platform and/or making it technically compatible with a view to its publication via the Platform.

You remain responsible for and have all rights to Member Content and Messages that you upload on our Platform.

12. Role of BlaBlaCar

The Platform constitutes an online mobility platform on which the Members can create and post Carpooling Adverts for Carpooling Trips for the purposes of ridesharing. These Carpooling Adverts can notably be viewed by the other Members to find out the terms of the Trip, and where applicable, to directly book a Seat in the vehicle in question with the Member having posted the Advert on the Platform. The Platform also allows the Booking of Seats for Bus Trips.

In using the Platform and in accepting these T&Cs, you recognise that BlaBlaCar is not party to (i) any agreement entered into between you and the other Members with a view to sharing the costs relating to a Trip (ii) nor to any agreement concluded between you and a Bus Operator.

BlaBlaCar has no control over the behaviour of its Members, the Bus Operator and their agents, and the users of the Platform. It does not own, exploit, supply or manage the vehicles subject of the Adverts, and it does not offer any Trips on the Platform.

You recognise and accept that BlaBlaCar does not control the validity, truthfulness or legality of the Adverts, Seats and Trips offered. In its capacity of ridesharing intermediary, BlaBlaCar does not provide any transport service and does not act in the capacity of carrier; the role of BlaBlaCar is limited to facilitating access to the Platform.

In the context of Carpooling Trips, the Members (Drivers or Passengers) act under their sole and full responsibility.

In its capacity of intermediary, BlaBlaCar cannot be held liable for the effective occurrence of a Trip and notably owing to:

(i) erroneous information communicated by the Driver or the Bus Operator in his Advert, or by any other means with regard to the Trip and its terms,

(ii) cancellation or modification of a Trip by a Member or by a Bus Operator;

(iii) the behaviour of its Members during, before or after the Trip.

13. Operation, availability and functionalities of the Platform

BlaBlaCar shall try as far as possible to maintain the Platform accessible 7 days a week and 24 hours a day. Nevertheless, access to the Platform may be temporarily suspended, without notice, owing to technical maintenance, migration or update operations, or owing to outages or constraints linked to the operation of the network.

Furthermore, BlaBlaCar reserves the right to modify or suspend all or part of access to the Platform or its functionalities, at its sole discretion, temporarily or permanently.

14. Modification of the T&Cs

These T&Cs and the documents integrated by reference express the entire agreement between you and BlaBlaCar relative to your use of the Services. Any other document, notably any mention on the Platform (FAQ, etc.), is for guideline purposes only.

BlaBlaCar may modify these T&Cs in order to adapt to its technological and commercial environment, and to comply with the legislation in force. Any modification to these T&Cs will be published on the Platform with mention of the date of effect, and you will be notified by BlaBlaCar before it takes effect.

15. Applicable law and disputes

These T&Cs are written in English and subject to English law.

15.1 Internal complaint-handling system

You may appeal the decisions that we may take concerning:

• Member Content: for example, we removed, restricted visibility or refused to remove any Member Content that you provide when using the Platform, or
• Your Account: we suspended Your access to the Platform,

where we made such decisions based on the fact that the Member Content constitutes illegal content or is incompatible with these T&Cs. The process for appeal is described here.

15.2 Out-of-court dispute resolution

You can also, if necessary, present your complaints relative to our Platform or our Services on the dispute resolution platform placed online by the European Commission, accessible here. The European Commission will send your complaint to the competent national ombudsman. In compliance with the rules applicable to mediation, you are bound, before any request for mediation, to have notified BlaBlaCar in writing of any dispute in order to obtain an amicable solution.

You may also submit a request to a dispute resolution body in your country (you may find the list here).

16. Legal notices

The Platform is published by Comuto SA, limited company with a share capital of 166,591.952 euros registered with the Companies Register of Paris under number 491.904.546 (intra-Community VAT number: FR76491904546), with its registered office at 84, avenue de la République, 75011 Paris (France), represented by its CEO Nicolas Brusson, Website Publication Director.

The Website is hosted on servers of Google Ireland Limited based in Gordon House, Barrow Street, Dublin 4 (Ireland).

Comuto SA is registered in the Travel and stay Operators register under the following number :IM075180037.

The financial guarantee is provided by : Groupama Assurance-Crédit & Caution, 8-10 rue d’Astorg, 75008 Paris - France.

The professional civil liability insurance is subscribed to: Hiscox Europe Underwriting Limited, 19, rue Louis Le Grand, 75002 Paris - France.

Comuto SA is registered in the Insurance Intermediary, banking and finance register under the registered number (Orias) 15003890.

For any question, you can contact Comuto SA using this contact form.

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